Knowles Training Institute  •  Indonesia

Problem-Solving and Decision-Making Strategies Course in Indonesia

Build practical skills to define workplace problems, analyse causes, evaluate options and make informed decisions with clear follow-through.

  • Analyse workplace problems
  • Evaluate options and trade-offs
  • Delivered in Indonesia

“Better People
A Stronger Indonesia”

Best forTeams & organisations
Duration2 days (flexible)
Group size1 – 25 participants
DeliveryOnsite, virtual or venue
CustomisableTailored to your needs
Private corporate trainingOnly your team, your goals
Practical applicationTools you can use immediately
Indonesia deliveryNationwide, major cities
Multi-duration optionsFrom 60 minutes to 3 days

Course at a glance

Course in a nutshell

A clear overview to help you quickly assess if this course is the right fit for your team.

Course name Problem-Solving and Decision-Making Strategies Course in Indonesia
Primary capability Apply practical methods to analyse workplace problems, evaluate options and make practical decisions while improving clarity, coordination, accuracy and follow-through.
Best for managers, team leaders, project teams and professionals responsible for resolving issues
Level Foundation to Advanced (customisable)
Delivery modes Onsite in Indonesia, virtual or at an arranged venue
Standard duration 2 full days, 9 a.m. to 5 p.m.
Other durations 3 days, 1 day, half day, 90 minutes or 60 minutes
Group size Minimum 1 – Maximum 25 participants
Group type Private corporate groups only
Customisation Fully customisable to your context and objectives
Certificate Certificate of Completion (Knowles Training Institute)

Quick facts

Key highlights at a glance.

Practical, real-world learningTools and techniques you can apply at work
Designed for Indonesian organisationsRelevant, practical and locally delivered
Flexible delivery and durationTailored to your team’s needs
Trusted by leading organisationsAcross Indonesia and the region
Group discounts availableUp to 40% for larger teams
Delivered across IndonesiaJakarta, Surabaya, Bandung, Medan and beyond
“Practical training. Real results.
A stronger Indonesia.”

What is the course

What is the Problem-Solving and Decision-Making Strategies programme?

A practical programme focused on analysing workplace problems, evaluating options and making sound decisions with clear follow-through.

The Problem-Solving and Decision-Making Strategies programme develops practical capability to define issues, analyse causes, evaluate alternatives, make informed decisions and follow through on chosen solutions.

UnderstandBuild a practical foundation for analyse workplace problems, evaluate options and make practical decisions.
ApplyUse tools and techniques in realistic workplace situations.
ImproveCreate more consistent performance and follow-through.

Is this right for your team

Is this built for your team?

This course is designed for organisations that want to strengthen capability to analyse workplace problems, evaluate options and make practical decisions. Here’s a quick guide to help you assess the fit.

Ideal for teams who:
  • Need practical methods to analyse workplace problems, evaluate options and make practical decisions
  • Want a private, tailored corporate training experience
  • Need relevant, workplace-based examples and practice
  • Value actionable tools that can be applied immediately
Another course may be better if:
  • Are looking for a public, open-enrolment programme
  • Need a highly technical or specialist certification
  • Primarily require consultancy or representation rather than training
  • Need a programme focused on a different functional capability
?Not sure this is the right course?Talk to our team for a quick, no-obligation discussion. We’ll help you find the best solution for your goals.Request a Consultation Customised Training

Real business impact

Which workplace issues does this course fix?

Turn common challenges into opportunities. This course helps address the real issues teams face in today’s workplace.

Unclear problem-solving and decision-making strategies practicesThe team lacks a consistent approach to analyse workplace problems, evaluate options and make practical decisions.
Competing prioritiesImportant work is delayed because urgent requests and routine tasks compete for attention.
Inconsistent processesDifferent employees handle similar responsibilities in different ways.
Avoidable errorsSmall process gaps create rework, delays or communication problems.
Weak follow-throughActions, responsibilities or next steps are not consistently tracked.
Limited visibilityManagers and colleagues do not always have a clear view of priorities or progress.

Tangible results

What outcomes will participants achieve?

Practical learning. Measurable impact. Participants leave with the skills, confidence and tools to make a real difference at work.

Clearer approachUse a practical structure for analyse workplace problems, evaluate options and make practical decisions.
Better organisationApply consistent methods to everyday workplace responsibilities.
Greater confidenceHandle common situations with clearer steps and communication.
Improved consistencyReduce avoidable gaps by using practical tools and routines.
Stronger follow-throughTurn decisions, tasks and commitments into clear next steps.

Course objectives

By the end of this course, participants will be able to:

  1. Understand the key principles involved in problem-solving and decision-making strategies
  2. Assess current workplace practices related to problem-solving and decision-making strategies
  3. Apply practical methods to common workplace situations
  4. Prioritise actions, responsibilities and relevant information
  5. Communicate expectations and next steps clearly
  6. Recognise common workplace problems and respond appropriately
  7. Use practical tools, templates or routines to improve consistency
  8. Coordinate with colleagues and stakeholders effectively
  9. Check work for avoidable errors or gaps
  10. Handle changes and competing priorities constructively
  11. Apply the course framework to a real workplace situation
  12. Create a practical action plan for continued application

A practical, step-by-step approach

The 2-day learning journey

A structured, hands-on journey designed to build knowledge, apply skills and create real momentum for change.

1DiscoverExplore the skills in demand and understand the bigger picture.
2DiagnoseAssess out-dated practices and identify gaps in your context.
3PractiseApply tools and techniques through guided exercises.
4ApplyWork on real-world scenarios and build practical solutions.
5ImproveCreate an action plan to sustain progress after the course.

Detailed and practical

Inside the curriculum

Eight focused modules combining expert insight, practical tools and real-world application.

1Technological Skills in DemandThe basic programs and tools needed today.
5Tools for ProductivityPrograms and apps that promote productivity.
2Why Update Your SkillsetAvoiding outdated practice in a competitive market.
6Working SmarterTools that minimise time-consuming work.
3Common Business ArrangementsHow modern businesses organise and operate.
7Updating Your Current SkillsetA checklist for 21st century capacity.
4Common vs Deprecated StrategiesWhich work strategies to adopt and which to retire.
8Addressing Gaps & Best PracticesClose capability gaps and apply best practice.
?Need this tailored to your team?We can customise the content, examples and activities to match your industry, challenges and objectives for problem-solving and decision-making strategies.Request a Consultation Customised Training

How the learning happens

How the learning happens

An engaging, practical learning experience designed to help your team apply new skills with confidence.

Interactive facilitationEngaging sessions led by experienced facilitators using discussion, activities and real examples.
Real-work scenariosApply concepts to relevant Indonesia workplace situations and industry examples.
Guided practiceHands-on exercises, templates and tools to build confidence and capability.
Group discussionLearn from different perspectives and share experiences across industries and roles.
Action planningTurn learning into real next steps with a practical action plan for your team.

Where these skills show up at work

Where these skills show up at work

Practical skills that make a real difference in your team’s daily work.

Problem definitionClarify workplace issues, objectives and constraints before deciding how they should be addressed.
Root-cause analysisExamine contributing factors and evidence to move beyond symptoms and identify useful causes.
Option evaluationCompare possible solutions against practical criteria, risks, resources and expected outcomes.
Decision qualityMake timely, evidence-informed decisions while recognising assumptions, trade-offs and uncertainty.
Risk and consequence assessmentConsider likely impacts and unintended consequences before implementing a chosen approach.
Escalation and follow-throughKnow when to involve others and track decisions through implementation and review.

Who should join?

Who should join?

Designed for managers, team leaders, project teams and professionals responsible for resolving issues, with examples adapted to different roles and workplace responsibilities.

Minimum1 participantIdeal for individuals and small teams.
Maximum25 participantsKeeps the experience interactive and personalised.
ExecutivesCEOs, Directors, Senior Leaders
ManagersDepartment and Functional Managers
Team LeadersTeam Leads and Supervisors
OfficersOfficers and Programme Coordinators
AssistantsAssistants and Secretaries
All StaffTeam members across the organisation

Entry point and experience level

Entry point and experience level

A flexible problem-solving and decision-making strategies programme that welcomes participants from different backgrounds and can be tailored to your team’s needs.

No formal prerequisitesOpen to professionals who need to analyse workplace problems, evaluate options and make practical decisions; no specific academic requirement is needed.
Foundation to intermediate levelSuitable for participants who want practical methods and a clear structure for improving day-to-day performance.
Suitable for mixed-role teamsWorks across functions and roles, with examples tailored to the group.

Course agenda

Your two-day agenda

A practical and engaging two-day programme designed to build problem-solving and decision-making strategies capability through guided exercises and realistic workplace scenarios.

Day 1 – Building FoundationsUnderstand the core concepts and apply practical methods
09:00 – 10:30Welcome, introductions and course overviewIdentify current challenges and define practical learning objectives.
10:30 – 12:00Module 1: Problem-Solving and Decision-Making Strategies FoundationsUnderstand the core principles and workplace context for analyse workplace problems, evaluate options and make practical decisions.
12:00 – 13:00Lunch break
13:00 – 14:30Module 2: Planning and PrioritiesClarify objectives, requirements, priorities and constraints.
14:30 – 15:45Module 3: Practical MethodsApply useful tools and techniques to common workplace situations.
15:45 – 17:00Module 4: Communication and CoordinationKeep relevant people informed and aligned.
Day 2 – From Practice to ActionApply the tools to realistic workplace situations
09:00 – 10:30Module 5: Managing ChallengesRespond constructively to common problems, changes and interruptions.
10:30 – 12:00Module 6: Quality and AccuracyUse practical checks to maintain reliable work.
12:00 – 13:00Lunch break
13:00 – 14:30Module 7: Follow-ThroughTrack actions, ownership, deadlines and next steps.
14:30 – 15:45Module 8: Problem-Solving and Decision-Making Strategies Action PlanApply the learning to a real workplace situation involving analyse workplace problems, evaluate options and make practical decisions.
15:45 – 17:00Problem-Solving and Decision-Making Strategies action plan and next stepsApply the framework to a real workplace situation involving problem-solving and decision-making strategies.

Delivery options

Flexible delivery, customisation and facilitation

Choose the delivery option that works best for your team. All programmes can be tailored to your organisation’s needs.

Onsite deliveryAt your premises

We deliver the course at your office or preferred location across Indonesia, minimising disruption to your team.

Virtual deliveryLive online, anywhere

An interactive virtual experience delivered via a secure platform, with the same high-quality content and engagement.

Arranged venueWe handle the logistics

Prefer an external venue? We can arrange a professional training venue in major cities across Indonesia.

Tailored facilitationBuilt around your needs

We customise content, examples and exercises to reflect your industry, business goals and team experience.

?Need something built entirely around your organisation?We build customised programmes around your objectives, industry and team — from delivery to content.Customised Training Request a Consultation

Learning resources

What each participant takes away

High-quality resources to reinforce learning and support practical application back at work.

Learner’s guideA comprehensive guide with key concepts, tools and references.
Course workbookPractical exercises, templates and worksheets to apply during and after the course.
Digital resourcesUseful tools, checklists and additional reading materials (where applicable).
Course handoutsKey slides, models and summaries for easy reference.
Certificate of completionA Certificate of Completion from Knowles Training Institute.
No PowerPoint slides providedTo encourage active participation and a richer learning experience, we do not provide PowerPoint slides for this course.

Pricing and investment

Pricing and investment

A cost-effective investment in your team’s capability. Group discounts are available for larger teams.

Lunch Talk1 – 2 hours$679.97USD

A high-impact, focused session ideal for awareness and key insights.

Half DayUp to 4 hours$259.97USD

Build core knowledge and practical skills in a shorter format.

Most PopularFull Day1 day$419.97USD

Our most popular option, combining depth and practical application.

2 Day2 days$569.97USD

A comprehensive programme with more practice, discussion and real-world application.

Request a customised quotationGet a tailored proposal for your team, including group discounts of up to 40%.Request a Quotation Customised TrainingGroup discount availableup to 40%

Participant feedback

What participants are saying

Real feedback from professionals who have attended our corporate training programmes. Read more on our Knowles Training Institute Reviews page.

4,800+Professionals trained in Indonesia
4.8/5Average course rating
96%Would recommend to a colleague
300+Organisations have trained with us

“Trainer provided constructive feedback and advice based on his experience, making the lessons more hands-on and applicable. The trainer is open to engaging participants on a work level to discuss real-life challenges.”

Singapore Institute of Management Group LimitedBalanced Scorecard Course

“The trainer is good and teaches you to put the skills into practice. Everyone needs this tool to apply in their day-to-day lives.”

Singapore Police ForceNegotiation Skills Course

“Yes. This has been one of the better strategic thinking courses. It helped me understand the importance of the approach.”

Nanyang PolytechnicStrategic Thinking Course
Read more reviews from our clientsVerified feedback from the organisations we have trained, with the course and date for each one.Read All Reviews

Our advantage

Why companies choose Knowles

Trusted by organisations across Indonesia and the region to deliver practical, high-impact training.

Broad course portfolio100+ practical courses across key business functions.
Private corporate deliveryOnly your team, your goals, your context.
Customisable programmesTailored to your industry, challenges and objectives.
Responsive supportA dedicated team from enquiry to delivery and beyond.
Practical, real-world learningTools and techniques you can apply immediately.
Regional experienceTrusted by organisations across Southeast Asia, including Indonesia.

Frequently asked questions

Questions decision-makers ask

Straightforward answers to common questions from HR, L&D and business leaders.

1What are the benefits of problem-solving and decision-making strategies training?

This programme builds practical problem-solving and decision-making strategies capability through workplace examples, guided practice and tools that can be applied immediately.

2Can you customise the course for our organisation?

Yes. All our corporate training programmes can be tailored to your industry, team objectives, and real workplace challenges.

3Do you offer onsite training in Indonesia?

Yes. We deliver at your office or a preferred location across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Bekasi and Bali.

4What is the typical group size?

Programmes run with a minimum of 1 and a maximum of 25 participants, which keeps every session interactive and personalised.

5How long is a standard course?

The standard format is 2 full days, 9 a.m. to 5 p.m. We also run 3-day, 1-day, half-day, 90-minute and 60-minute versions.

6Can you deliver virtually?

Yes. We offer flexible delivery options, including onsite, virtual, or a blended approach, depending on your needs.

7What industries do you work with?

We work across government, financial services, manufacturing, technology, healthcare, education, energy and professional services.

8Are your trainers experienced practitioners?

Yes. Our facilitators combine professional training experience with hands-on industry backgrounds relevant to your sector.

9Do you provide course materials?

Every participant receives a learner’s guide, a course workbook, digital resources and handouts. We do not provide PowerPoint slides for this course.

10Will participants receive a certificate?

Yes. Each participant receives a Certificate of Completion from Knowles Training Institute.

11How far in advance should we book?

We recommend three to four weeks, which allows time for a needs discussion and customisation. We can often accommodate shorter timelines.

12Can you help us identify the right course?

Yes. Tell us your goals and challenges and we will recommend the most suitable programme from our portfolio.

13Do you offer multi-course or annual training plans?

Yes. We build annual learning roadmaps and multi-course programmes, with preferential rates for larger commitments.

14What is the investment for a corporate programme?

Fees depend on the course, number of participants and delivery mode. Contact us for a customised proposal based on your specific needs.

15Are there any government funding options?

Funding schemes vary by programme and eligibility. We can advise on what may apply to your organisation in Indonesia.

16What support do you provide after the training?

Participants leave with a practical action plan, and our team follows up to support application back at work.

17Can we include our own case studies or examples?

Yes. Using your real scenarios makes the learning far more relevant, and we actively encourage it.

18Do you conduct a training needs analysis?

Yes. We can run a short needs analysis before the programme to sharpen the objectives and tailor the content.

19How do we get started?

Send us an enquiry with your goals, team size and preferred dates, and we will respond with a tailored proposal.

20Who can we speak to for a detailed proposal?

Contact our corporate training team at [email protected] and we will arrange a discussion.

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Our Indonesia presence

Available across Indonesia

We deliver private corporate training throughout Indonesia — onsite at your office, virtually, or at an arranged venue.

Onsiteat your officeVirtualonline deliveryArranged venueat a hotel or training centre
SUMATRAKALIMANTANSULAWESIJAVAINDONESIAMedanJakartaBandungSemarangSurabayaMakassar
Key citiesWe deliver training in major cities across Indonesia, including:
JakartaCapital city, business hub
SurabayaEast Java, major business centre
BandungInnovation and education hub
MedanSumatra, key industrial hub
SemarangCentral Java, growing business community
MakassarSulawesi, strategic regional hub
And many other cities across IndonesiaContact us to discuss your preferred location.

How it works

From first enquiry to live delivery

A simple, proven process to get your team the training they need.

1Share your needTell us about your team, your goals and the challenges you want to address.
2Align scopeWe’ll discuss your requirements and tailor the course content, duration and delivery mode.
3Confirm proposalReceive a detailed proposal with training objectives, outline, logistics and investment.
4Deliver trainingWe deliver engaging, practical training onsite, virtually or at an arranged venue.
5Review outcomesWe gather feedback, measure results and discuss next steps to support your development.

Ready to get started?

Build stronger problem-solving and decision-making strategies capability in Indonesia

Get a tailored proposal for problem-solving and decision-making strategies training. Our team will advise on the best solution for your goals, timeline and budget.

  • No obligation
  • Tailored to your needs
  • Response within 1 working day

Get in touch

Get in touch

Tell us about your training needs and our team will get back to you within 1 working day.

Consent

Your information is secure and will only be used to respond to your enquiry.

Why get in touch?

Response within 1 working dayOur team will get back to you quickly with tailored advice.
Tailored training adviceWe’ll help you find the right course, duration and delivery option for your team.
Private corporate trainingAll training is tailored to your organisation, team and objectives.
Full support for Indonesia deliveryWe can deliver training at your office, virtually or at an arranged venue across Indonesia.
“Better People
A Stronger Indonesia.”

Knowles Training Institute · Indonesia