Knowles Training Institute • Indonesia

Being Assertive Course in Indonesia

Practical, private corporate training to help professionals express ideas clearly, set respectful boundaries, make confident requests and handle disagreement constructively, delivered in Indonesia — onsite, virtual or at an arranged venue.

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Communicate with confidence
Set clear, respectful boundaries
Delivered in Indonesia

“Better People
A Stronger Indonesia”

Best forTeams & organisations

Duration2 days (flexible)

Group size1 – 25 participants

DeliveryOnsite, virtual or venue

CustomisableTailored to your needs

Private corporate trainingOnly your team, your goals

Practical applicationTools you can use immediately

Indonesia deliveryNationwide, major cities

Multi-duration optionsFrom 60 minutes to 3 days

Course at a glance

Course in a nutshell

A clear overview to help you quickly assess if this course is the right fit for your team.

Course name	Being Assertive Course in Indonesia
Primary capability	Use assertive communication to express needs, listen to others and handle challenging conversations respectfully
Best for	Professionals who want to communicate more clearly, speak up respectfully and manage workplace conversations with confidence
Level	Foundation to Advanced (customisable)
Delivery modes	Onsite in Indonesia, virtual or at an arranged venue
Standard duration	2 full days, 9 a.m. to 5 p.m.
Other durations	3 days, 1 day, half day, 90 minutes or 60 minutes
Group size	Minimum 1 – Maximum 25 participants
Group type	Private corporate groups only
Customisation	Fully customisable to your context and objectives
Certificate	Certificate of Completion (Knowles Training Institute)

Quick facts

Key highlights at a glance.

Practical, real-world learningTools and techniques you can apply at work

Designed for Indonesian organisationsRelevant, practical and locally delivered

Flexible delivery and durationTailored to your team’s needs

Trusted by leading organisationsAcross Indonesia and the region

Group discounts availableUp to 40% for larger teams

Delivered across IndonesiaJakarta, Surabaya, Bandung, Medan and beyond

“Practical training. Real results.
A stronger Indonesia.”

What is the course

What is the Being Assertive programme?

A practical, outcome-focused training programme designed to help teams build knowledge, apply tools and improve performance in real work situations.

The Being Assertive programme helps participants understand the difference between passive, aggressive and assertive communication. They practise expressing opinions, needs and boundaries clearly while respecting other people’s perspectives, managing disagreement and responding calmly under pressure. Through guided exercises and workplace scenarios, participants build practical ways to speak up, make requests and handle challenging conversations with confidence and respect.

UnderstandKey concepts and best practices

ApplyTools and techniques in real situations

ImproveTeam performance and business outcomes

Is this right for your team

Is this built for your team?

This course is ideal for many organisations, but may not be the best fit for every situation. Here’s a quick guide to help you decide.

Ideal for teams who:

Want employees to express ideas, concerns and expectations clearly and respectfully
Are looking for a private, tailored training experience
Need relevant, Indonesia-based training delivery
Need practical tools for setting boundaries, saying no professionally, making requests and handling difficult conversations

Another course may be better if:

You are looking for a public, open-enrolment course
You need a highly technical or specialist certification
Your team is not yet ready for this level of training
You are primarily looking for consultancy rather than training

?Not sure this is the right course?Talk to our team for a quick, no-obligation discussion. We’ll help you find the best solution for your goals.Request a Consultation Customised Training

Real business impact

Which workplace issues does this course fix?

Turn common challenges into opportunities. This course helps address the real issues teams face in today’s workplace.

Hesitation to speak upEmployees hold back ideas, concerns or questions, even when speaking up could prevent mistakes or improve decisions.

Difficulty saying no or setting boundariesPeople agree to extra work or requests they cannot reasonably manage, creating stress, unclear priorities or missed deadlines.

Indirect or unclear communicationMessages are softened, hinted at or left vague, so colleagues struggle to understand the speaker’s needs, concerns or expectations.

Conversations that become confrontationalFrustration comes across as blame, raised voices or personal criticism instead of a clear discussion about the issue.

Difficulty responding to criticismEmployees become defensive, withdraw or struggle to respond calmly when receiving feedback, disagreement or challenging questions.

Workplace disagreements left unresolvedPeople avoid addressing differences directly or escalate too quickly, leaving tension and misunderstandings unresolved.

Tangible results

What outcomes will participants achieve?

Practical learning. Measurable impact. Participants leave with the skills, confidence and tools to make a real difference at work.

Assertive communication awarenessRecognise personal communication habits and identify when they become passive, aggressive or appropriately assertive.

Clear and respectful expressionExpress opinions, feelings, needs and expectations directly without dismissing or disrespecting others.

Boundaries and professional requestsMake reasonable requests, decline or negotiate commitments respectfully, and explain limits without unnecessary apology or hostility.

Constructive responses to disagreementStay focused on the issue, listen to different views and respond to disagreement with calm, specific language.

Confidence in challenging conversationsPrepare for difficult conversations, receive feedback more constructively and agree on practical next steps.

Course objectives

By the end of this course, participants will be able to:

Explain the difference between passive, aggressive and assertive communication
Recognise personal communication patterns and identify situations where a more assertive response may help
Express opinions, needs and expectations clearly and respectfully
Use active listening and clarifying questions to understand another person’s perspective
Make clear requests and check that both parties understand the agreed next steps
Respond to disagreement without becoming passive, hostile or unnecessarily defensive
Use assertive language to raise concerns, address problems and propose workable solutions
Give and receive feedback using specific, respectful and solution-focused language
Adapt communication to the situation while maintaining clarity and respect
Set and maintain reasonable personal and professional boundaries
Recognise signs of escalating tension and use calm language to de-escalate a conversation
Create a personal action plan to practise assertive communication in everyday work situations

A practical, step-by-step approach

The 2-day learning journey

A structured, hands-on journey designed to build knowledge, apply skills and create real momentum for change.

1DiscoverExplore assertiveness, self-awareness and the value of direct, respectful communication.

2DiagnoseIdentify passive, aggressive, passive-aggressive and assertive communication patterns.

3PractisePractise clear statements, active listening and respectful requests through workplace scenarios.

4ApplyApply boundary-setting, refusal, feedback and disagreement-handling techniques to common work situations.

5ImproveCreate a personal assertiveness action plan with phrases and behaviours to practise at work.

Detailed and practical

Inside the curriculum

Eight focused modules combining expert insight, practical tools and real-world application.

1Understanding Assertive CommunicationExplore assertiveness and distinguish it from passive, aggressive and passive-aggressive communication.

5Expressing Needs and Opinions ClearlyStructure messages so opinions, concerns and expectations are direct, specific and respectful.

2Self-Awareness and Communication PatternsRecognise triggers, habits and non-verbal signals that can affect confidence and how messages are received.

6Setting Boundaries and Saying NoPractise declining unreasonable requests, negotiating priorities and protecting commitments without being dismissive.

3Active Listening and Respectful DialogueListen to understand, ask clarifying questions and acknowledge another view without abandoning your own position.

7Handling Criticism and Difficult ConversationsRespond to criticism calmly, raise sensitive issues respectfully and keep conversations focused on behaviour and solutions.

4Managing Disagreement and ConflictDescribe the issue clearly, acknowledge differing perspectives and work towards a reasonable next step.

8Assertiveness in Practice and Personal Action PlanningRehearse realistic workplace conversations and set personal actions to use assertive communication more consistently.

?Need this tailored to your team?We can customise the content, examples and activities to match your industry, challenges and objectives.Request a Consultation Customised Training

How the learning happens

An engaging, practical learning experience designed to help your team apply new skills with confidence.

Interactive facilitationEngaging sessions led by experienced facilitators using discussion, activities and real examples.

Real-work scenariosApply concepts to relevant Indonesia workplace situations and industry examples.

Guided practiceHands-on exercises, templates and tools to build confidence and capability.

Group discussionLearn from different perspectives and share experiences across industries and roles.

Action planningTurn learning into real next steps with a practical action plan for your team.

Where assertiveness shows up at work

Practical skills that make a real difference in your team’s daily work.

Clarifying expectationsAsk questions, confirm responsibilities and state what you need when instructions or expectations are unclear.

Raising concerns earlyExplain a concern with specific examples and suggest a practical way to address it.

Managing workload and boundariesDiscuss competing priorities, negotiate deadlines and decline additional work when necessary.

Giving and receiving feedbackShare observations clearly, listen without interrupting and respond to feedback without immediate defensiveness.

Difficult conversationsAddress misunderstandings, repeated behaviours or unmet expectations in a calm, respectful way.

Meetings and collaborative decisionsContribute ideas, disagree with a proposal professionally and confirm decisions or next steps.

Who should join?

Designed for professionals across different roles and industries who want to communicate more confidently and build healthier workplace interactions.

Minimum1 participantIdeal for individuals and small teams.

Maximum25 participantsKeeps the experience interactive and personalised.

ExecutivesCEOs, Directors and Senior Leaders

ManagersDepartment and Functional Managers

Team LeadersTeam Leads and Supervisors

OfficersOfficers and Programme Coordinators

AssistantsAssistants and Secretaries

All StaffTeam members across the organisation

Entry point and experience level

A flexible programme that welcomes participants from different backgrounds and can be tailored to your team’s needs.

No formal prerequisitesOpen to all, with no specific academic or technical requirements. A willingness to learn is all you need.

Foundation level to intermediate practiceSuitable for beginners and experienced staff alike. Content can be adjusted to workplace responsibilities and communication challenges.

Suitable for cross-functional teamsBrings together colleagues from different functions to practise speaking up, setting boundaries and handling disagreement in relevant workplace scenarios.

Course agenda

Your two-day agenda

A practical and engaging two-day programme, designed to build knowledge and apply learning through real-world exercises.

Day 1 – Understand Assertiveness and Communicate ClearlyAssertive communication foundations, self-awareness and clear expression

09:00 – 10:30Welcome, introductions and assertiveness learning objectivesIdentifying everyday communication challenges and expectations at work

10:30 – 12:00Module 1: Understanding Assertive CommunicationDifferences between passive, aggressive and assertive responses

12:00 – 13:00Lunch break

13:00 – 14:30Module 2: Self-Awareness and Communication PatternsPersonal triggers, confidence, communication habits and non-verbal signals

14:30 – 15:45Module 3: Expressing Opinions and Needs ClearlyUsing clear statements, respectful language and active listening

15:45 – 17:00Module 4: Making Requests and Setting BoundariesMaking reasonable requests, saying no and negotiating priorities

Day 2 – Practise Assertiveness in Challenging SituationsBoundaries, criticism, disagreement and personal action planning

09:00 – 10:30Module 5: Responding to Criticism and FeedbackListen, clarify the message and respond calmly without unnecessary defensiveness.

10:30 – 12:00Module 6: Managing Disagreement and ConflictAcknowledge different views, state concerns respectfully and agree on constructive next steps.

12:00 – 13:00Lunch break

13:00 – 14:30Module 7: Assertiveness in Difficult ConversationsPractise calm, direct language for sensitive or high-pressure workplace discussions

14:30 – 15:45Module 8: Workplace Practice and Assertiveness Action PlanRehearse realistic scenarios and identify specific behaviours to practise after the course.

15:45 – 17:00Personal assertiveness action planning and next stepsCommunication phrases to practise, support required and review dates

Delivery options

Flexible delivery, customisation and facilitation

Choose the delivery option that works best for your team. All programmes can be tailored to your organisation’s needs.

Onsite deliveryAt your premises

We deliver the course at your office or preferred location across Indonesia, minimising disruption to your team.

Virtual deliveryLive online, anywhere

An interactive virtual experience delivered via a secure platform, with the same high-quality content and engagement.

Arranged venueWe handle the logistics

Prefer an external venue? We can arrange a professional training venue in major cities across Indonesia.

Tailored facilitationBuilt around your needs

We customise content, examples and exercises to reflect your industry, business goals and team experience.

?Need something built entirely around your organisation?We build customised programmes around your objectives, industry and team — from delivery to content.Customised Training Request a Consultation

Learning resources

What each participant takes away

High-quality resources to reinforce learning and support practical application back at work.

Learner’s guideA comprehensive guide with key concepts, tools and references.

Course workbookPractical exercises, templates and worksheets to apply during and after the course.

Digital resourcesUseful tools, checklists and additional reading materials (where applicable).

Course handoutsKey slides, models and summaries for easy reference.

Certificate of completionA Certificate of Completion from Knowles Training Institute.

No PowerPoint slides providedTo encourage active participation and a richer learning experience, we do not provide PowerPoint slides for this course.

Pricing and investment

A cost-effective investment in your team’s capability. Group discounts are available for larger teams.

Lunch Talk1 – 2 hours$679.97USD

A high-impact, focused session ideal for awareness and key insights.

Half DayUp to 4 hours$259.97USD

Build core knowledge and practical skills in a shorter format.

Most PopularFull Day1 day$419.97USD

Our most popular option, combining depth and practical application.

2 Day2 days$569.97USD

A comprehensive programme with more practice, discussion and real-world application.

Request a customised quotationGet a tailored proposal for your team, including group discounts of up to 40%.Request a Quotation Customised TrainingGroup discount availableup to 40%

Participant feedback

What participants are saying

Real feedback from professionals who have attended our corporate training programmes. Read more on our Knowles Training Institute Reviews page.

4,800+Professionals trained in Indonesia

4.8/5Average course rating

96%Would recommend to a colleague

300+Organisations have trained with us

“Trainer provided constructive feedback and advice based on his experience, making the lessons more hands-on and applicable. The trainer is open to engaging participants on a work level to discuss real-life challenges.”

Singapore Institute of Management Group LimitedBalanced Scorecard Course

“The trainer is good and teaches you to put the skills into practice. Everyone needs this tool to apply in their day-to-day lives.”

Singapore Police ForceNegotiation Skills Course

“Yes. This has been one of the better strategic thinking courses. It helped me understand the importance of the approach.”

Nanyang PolytechnicStrategic Thinking Course

Read more reviews from our clientsVerified feedback from the organisations we have trained, with the course and date for each one.Read All Reviews

Our advantage

Why companies choose Knowles

Trusted by organisations across Indonesia and the region to deliver practical, high-impact training.

Broad course portfolio100+ practical courses across key business functions.

Private corporate deliveryOnly your team, your goals, your context.

Customisable programmesTailored to your industry, challenges and objectives.

Responsive supportA dedicated team from enquiry to delivery and beyond.

Practical, real-world learningTools and techniques you can apply immediately.

Regional experienceTrusted by organisations across Southeast Asia, including Indonesia.

Frequently asked questions

Questions decision-makers ask

Straightforward answers to common questions from HR, L&D and business leaders.

1What is Being Assertive?

Being Assertive helps participants express opinions, needs and boundaries directly and respectfully. It also covers listening, responding to criticism and managing disagreement without becoming passive or aggressive.

2Can you customise the course for our organisation?

Yes. All our corporate training programmes can be tailored to your industry, team objectives, and real workplace challenges.

3Do you offer onsite training in Indonesia?

Yes. We deliver at your office or a preferred location across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Bekasi and Bali.

4What is the typical group size?

Programmes run with a minimum of 1 and a maximum of 25 participants, which keeps every session interactive and personalised.

5How long is a standard course?

The standard format is 2 full days, 9 a.m. to 5 p.m. We also run 3-day, 1-day, half-day, 90-minute and 60-minute versions.

6Can you deliver virtually?

Yes. We offer flexible delivery options, including onsite, virtual, or a blended approach, depending on your needs.

7Who can benefit from this course?

The course can support professionals at all levels who want to speak up clearly, make requests, set boundaries and handle challenging conversations across different functions and industries.

8Are your trainers experienced practitioners?

Yes. Our facilitators combine professional training experience with hands-on industry backgrounds relevant to your sector.

9Do you provide course materials?

Every participant receives a learner’s guide, a course workbook, digital resources and handouts. We do not provide PowerPoint slides for this course.

10Will participants receive a certificate?

Yes. Each participant receives a Certificate of Completion from Knowles Training Institute.

11How far in advance should we book?

We recommend three to four weeks, which allows time for a needs discussion and customisation. We can often accommodate shorter timelines.

12Can you help us identify the right course?

Yes. Tell us your goals and challenges and we will recommend the most suitable programme from our portfolio.

13Do you offer multi-course or annual training plans?

Yes. We build annual learning roadmaps and multi-course programmes, with preferential rates for larger commitments.

14What is the investment for a corporate programme?

Fees depend on the course, number of participants and delivery mode. Contact us for a customised proposal based on your specific needs.

15Are there any government funding options?

Funding schemes vary by programme and eligibility. We can advise on what may apply to your organisation in Indonesia.

16What support do you provide after the training?

Participants leave with a practical action plan, and our team follows up to support application back at work.

17Can we include our own workplace scenarios?

Yes. A pre-course discussion can identify situations such as declining requests, raising concerns, responding to criticism or resolving misunderstandings so examples and exercises can be tailored appropriately.

18Can the course address common assertiveness challenges?

Yes. Examples can cover speaking up in meetings, setting boundaries, making clear requests, responding to criticism and addressing disagreements respectfully.

19How do we get started?

Send us an enquiry with your goals, team size and preferred dates, and we will respond with a tailored proposal.

20Who can we speak to for a detailed proposal?

Contact our corporate training team at [email protected] and we will arrange a discussion.

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Our Indonesia presence

Available across Indonesia

We deliver private corporate training throughout Indonesia — onsite at your office, virtually, or at an arranged venue.

Onsiteat your officeVirtualonline deliveryArranged venueat a hotel or training centre

Key citiesWe deliver training in major cities across Indonesia, including:

JakartaCapital city, business hub

SurabayaEast Java, major business centre

BandungInnovation and education hub

MedanSumatra, key industrial hub

SemarangCentral Java, growing business community

MakassarSulawesi, strategic regional hub

And many other cities across IndonesiaContact us to discuss your preferred location.

How it works

From first enquiry to live delivery

A simple, proven process to get your team the training they need.

1Share your needTell us about your team, your goals and the challenges you want to address.

2Align scopeWe’ll discuss your requirements and tailor the course content, duration and delivery mode.

3Confirm proposalReceive a detailed proposal with training objectives, outline, logistics and investment.

4Deliver trainingWe deliver engaging, practical training onsite, virtually or at an arranged venue.

5Review outcomesWe gather feedback, measure results and discuss next steps to support your development.

Ready to get started?

Build confident, respectful communication in Indonesia

Get a tailored proposal for your corporate training needs. Our team will advise on the best solution for your goals, timeline and budget.

No obligation
Tailored to your needs
Response within 1 working day

Get in touch

Tell us about your training needs and our team will get back to you within 1 working day.

Your information is secure and will only be used to respond to your enquiry.

Why get in touch?

Response within 1 working dayOur team will get back to you quickly with tailored advice.

Tailored training adviceWe’ll help you find the right course, duration and delivery option for your team.

Private corporate trainingAll training is tailored to your organisation, team and objectives.

Full support for Indonesia deliveryWe can deliver training at your office, virtually or at an arranged venue across Indonesia.

“Better People
A Stronger Indonesia.”

Knowles Training Institute · Indonesia