Knowles Training Institute  •  Indonesia

Presentation Skills for Professionals Course in Indonesia

Practical, private corporate training that helps managers lead, engage and support employees across different sales styles.

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  • Build team capability
  • Address generational workplace challenges
  • Delivered in Indonesia

“Better People
A Stronger Indonesia”

Best forTeams & organisations
Duration2 days (flexible)
Group size1 – 25 participants
DeliveryOnsite, virtual or venue
CustomisableTailored to your needs
Private corporate trainingOnly your team, your goals
Practical applicationTools you can use immediately
Indonesia deliveryNationwide, major cities
Multi-duration optionsFrom 60 minutes to 3 days

Course at a glance

Course in a nutshell

A clear overview to help you quickly assess if this course is the right fit for your team.

Course name Presentation Skills for Professionals Course in Indonesia
Primary capability Build practical management skills for leading a employee workforce workforce
Best for Managers, team leaders, HR professionals and people responsible for employee workforces
Level Foundation to Advanced (customisable)
Delivery modes Onsite in Indonesia, virtual or at an arranged venue
Standard duration 2 full days, 9 a.m. to 5 p.m.
Other durations 3 days, 1 day, half day, 90 minutes or 60 minutes
Group size Minimum 1 – Maximum 25 participants
Group type Private corporate groups only
Customisation Fully customisable to your context and objectives
Certificate Certificate of Completion (Knowles Training Institute)

Quick facts

Key highlights at a glance.

Practical, real-world learningTools and techniques you can apply at work
Designed for Indonesian organisationsRelevant, practical and locally delivered
Flexible delivery and durationTailored to your team’s needs
Trusted by leading organisationsAcross Indonesia and the region
Group discounts availableUp to 40% for larger teams
Delivered across IndonesiaJakarta, Surabaya, Bandung, Medan and beyond
“Practical training. Real results.
A stronger Indonesia.”

What is the course

What is the Presentation Skills for Professionals programme?

The Presentation Skills for Professionals programme develops practical skills for building, maintaining and strengthening productive customer relationships. Participants learn how to understand customer needs, manage customer information and interactions, communicate consistently, handle concerns, strengthen loyalty and create positive customer experiences throughout the relationship lifecycle.

The Presentation Skills for Professionals programme equips leaders with practical approaches for understanding different experience levels, cross-cultural misunderstanding preferences, work expectations and sources of team friction.

Understand employee workforce dynamicsGenerational patterns, assumptions and workplace expectations
Apply inclusive management practicesCommunication, feedback and team-management techniques
Improve team collaborationTrust, inclusion and shared performance

Is this right for your team

Is this built for your team?

This course is designed for customer service teams, sales professionals, account managers, relationship managers, supervisors, team leaders and professionals who regularly manage customer interactions and ongoing business relationships.

Ideal for teams who:
  • Want practical tools for leading employees with different experience levels
  • Need a tailored approach to communication, leadership and collaboration
  • Need practical training relevant to their organisational context
  • Value actionable tools they can use with their teams
Another course may be better if:
  • You need an open-enrolment course rather than private team training
  • You need technical certification rather than people-management development
  • Your immediate need is specialist HR policy or employment-law advice
  • You are primarily looking for an ongoing consultancy or organisational intervention
?Not sure this is the right course?Talk to our team for a quick, no-obligation discussion. We’ll help you find the best solution for your goals.Request a Consultation Customised Training

Real business impact

Which workplace issues does this course fix?

This course addresses common customer-relationship challenges such as inconsistent customer communication, weak follow-up, incomplete customer information, difficulty managing expectations, unresolved concerns, missed relationship opportunities and inconsistent service experiences.

Different work expectationsDifferences in expectations about communication, autonomy, feedback, pace and ways of working can create unnecessary friction.
Communication frictionDifferent communication preferences can lead to misunderstandings, delayed decisions and avoidable tension.
Technology and work-style gapsDifferent levels of comfort with workplace technology can affect collaboration, adoption and knowledge sharing.
Resistance or uncertainty around changeChange can expose differences in risk tolerance, experience and expectations across work styles and experience levels.
Knowledge-transfer gapsTeams can struggle to transfer organisational knowledge while also creating space for newer approaches and skills.
Siloed generational perspectivesWhen perspectives remain separated by age or career stage, teams may miss opportunities to combine experience, fresh ideas and different customer insights.

Tangible results

What outcomes will participants achieve?

By the end of this course, participants will be better equipped to understand customer needs, manage customer interactions systematically, communicate effectively, build trust, handle concerns, follow up consistently and strengthen long-term customer relationships.

Stronger people-management capabilityUse practical techniques for managing employees across different experience levels.
Better team collaborationReduce avoidable friction and create clearer ways of working across work styles and experience levels.
Broader team perspectivesUnderstand employee workforce dynamics the skills competitive businesses are asking for.
Better use of team strengthsRecognise complementary strengths across experience levels and structure work so different employees can contribute effectively.
A more inclusive team cultureCreate team practices that support respect, inclusion, knowledge sharing and constructive challenge.

Course objectives

By the end of this course, participants will be able to:

  1. Understand the purpose and value of effective customer relationship management
  2. Collect cross-cultural misunderstanding through appropriate channels and methods
  3. Listen to communication issue objectively and identify meaningful themes
  4. Categorise and analyse communication issue to identify patterns and priorities
  5. Respond to positive, negative and sensitive communication issue professionally
  6. Prioritise communication issue for appropriate action, escalation and customer relationship management
  7. Close the communication issue loop with professional counterparts and internal stakeholders
  8. Create practical actions for continuous service and professional counterpart-experience improvement
  9. Support collaboration across different work styles and work preferences
  10. Create practical team actions for stronger employee workforce collaboration
  11. Evaluate employee workforce practices and identify opportunities for improvement
  12. Apply practical employee workforce-management practices to workplace situations

A practical, step-by-step approach

The 2-day learning journey

A structured progression from customer relationship fundamentals to customer needs, relationship building, communication, customer information, expectation management, complaint handling, retention and practical CRM application.

1UnderstandExplore generational diversity, experience levels and common workplace assumptions.
2DiagnoseIdentify communication, leadership, collaboration and knowledge-transfer challenges.
3PractiseApply inclusive management practices tools and techniques through guided exercises.
4Apply inclusive management practicesApply the approaches to realistic employee workforce scenarios.
5Improve team collaborationCreate an action plan for stronger team norms and ongoing collaboration.

Detailed and practical

Inside the curriculum

Eight focused modules covering CRM fundamentals, understanding customers, relationship building, customer communication, managing customer information, expectations and service, handling concerns and complaints, and customer retention.

1Understanding Customer Relationship ManagementsGenerational diversity, experience levels and the limits of generational stereotypes.
5Communication Across GenerationsAdapting communication, feedback and listening without making assumptions.
2Motivation, Recognition & DevelopmentUnderstanding different expectations around growth, recognition, autonomy and support.
6Managing Different Work StylesBalancing preferences for pace, structure, flexibility and collaboration.
3Knowledge Sharing & Reverse MentoringCreate two-way learning between experienced employees and newer colleagues.
7Leading Through ChangeSupport employees through workplace, technology and process changes.
4Conflict & Generational FrictionAddress assumptions, misunderstandings and disagreements constructively.
8Building an Inclusive Team CultureSet shared norms that respect differences while keeping accountability clear.
?Need this tailored to your team?We can customise the content, examples and activities to match your industry, challenges and objectives.Request a Consultation Customised Training

How the learning happens

How the learning happens

An engaging, practical experience combining customer scenarios, role-play, case studies, relationship-building exercises, communication practice, feedback, discussion, reflection and workplace application.

Interactive facilitationEngaging sessions led by experienced facilitators using discussion, activities and real examples.
Real-team scenariosApply inclusive management practices concepts to relevant Indonesia workplace situations and industry examples.
Guided conversationsPractise manager conversations, feedback approaches and team interventions.
Cross-generational discussionCompare perspectives and identify assumptions that can affect collaboration.
Action planningTranslate learning into specific team norms, conversations and follow-up actions.

Where these skills show up at work

Where these skills show up at work

Practical Presentation Skills for Professionals skills can be applied to sales, customer service, account management, client meetings, follow-up activities, complaint handling, customer retention, relationship reviews and everyday customer interactions.

Team collaborationBuild trust and shared ways of working among employees with different experience levels.
Communication and feedbackAdjust communication and feedback so individual preferences and needs are considered.
Motivation and performanceClarify expectations, recognise contribution and support performance without age-based assumptions.
Knowledge transferCreate opportunities for experienced and newer employees to exchange knowledge.
Leadership and inclusionLead fairly across different experience levels while maintaining clear standards and accountability.
Change and technology adoptionSupport different levels of experience and confidence when teams adopt new tools, systems or processes.

Who should join?

Who should join?

Designed for sales professionals, customer service representatives, account managers, relationship managers, supervisors, team leaders and managers responsible for customer relationships.

Minimum1 participantIdeal for individuals and small teams.
Maximum25 participantsKeeps the experience interactive and personalised.
Senior leadersExecutives, directors and senior leaders managing diverse age groups
ManagersPeople managers responsible for mixed-generation teams
Team leaders and supervisorsFront-line leaders coordinating employees with different experience levels
HR and L&D professionalsHR and L&D professionals and Programme Coordinators
Project and team coordinatorsProject and team coordinators and Secretaries
Experienced and emerging employeesEmployees who contribute to employee workforce development

Entry point and experience level

Entry point and experience level

The programme accommodates different levels of customer-facing experience and can be tailored to the participant’s role, customer portfolio, industry, communication responsibilities and organisational objectives in the Indonesia.

No formal prerequisitesParticipants should have responsibility for, or regular interaction with, employees from different experience levels.
Foundation to advanced levelSuitable for managers with limited to substantial people-management experience; advanced groups can explore more complex team scenarios.
Suitable for employee workforcesUseful for managers and HR/L&D teams working across different functions, experience levels and workplace expectations.

Course agenda

Your two-day agenda

A practical two-day programme covering CRM foundations, customer needs, relationship building, communication, customer information, expectation management, concerns and complaints, retention and practical application.

Day 1 – Understanding the TeamGenerational dynamics, communication and team expectations
09:00 – 10:30Welcome, introductions and course overviewSetting the context for your employee workforce
10:30 – 12:00Module 1: Understanding Customer Relationship ManagementsGenerational diversity, experience levels and workplace assumptions
12:00 – 13:00Lunch break
13:00 – 14:30Module 2: Motivation, Recognition & DevelopmentCommunication preferences, listening and feedback
14:30 – 15:45Module 3: Knowledge Sharing & Reverse MentoringDifferent expectations around growth, recognition and support
15:45 – 17:00Module 4: Conflict & Generational FrictionBalancing flexibility, structure, pace and collaboration
Day 2 – Managing for CollaborationApply inclusive management practicesing learning to real business situations
09:00 – 10:30Module 5: Communication Across GenerationsCreate two-way learning across experience levels
10:30 – 12:00Module 6: Managing Different Work StylesSupport different responses to organisational and technology change
12:00 – 13:00Lunch break
13:00 – 14:30Module 7: Leading Through ChangeAddress assumptions, misunderstandings and disagreements
14:30 – 15:45Module 8: Addressing Gaps & Best PracticesSet shared norms, accountability and inclusive team practices
15:45 – 17:00Action planning and next stepsPractical commitments for managers and teams

Delivery options

Flexible delivery, customisation and facilitation

Choose the delivery option that works best for your team. Content and activities can be tailored to your employee workforce workforce.

Onsite deliveryAt your premises

We deliver the course at your office or preferred location across Indonesia, minimising disruption to your team.

Virtual deliveryLive online, anywhere

An interactive virtual experience delivered via a secure platform, with the same high-quality content and employee engagement.

Arranged venueWe handle the logistics

Prefer an external venue? We can arrange a professional training venue in major cities across Indonesia.

Tailored facilitationBuilt around your needs

We customise scenarios, examples and exercises around your workforce mix, leadership context and team challenges.

?Need something built entirely around your organisation?We build customised programmes around your objectives, industry and team — from delivery to content.Customised Training Request a Consultation

Learning resources

What each participant takes away

Practical resources and techniques for understanding customers, managing interactions, improving follow-up, handling concerns and strengthening long-term customer relationships.

Learner’s guideKey concepts, conversation prompts, tools and reference material.
Course workbookExercises, reflection prompts, conversation templates and action-planning worksheets.
Digital resourcesChecklists and practical tools for communication, feedback, inclusion and knowledge sharing.
Course handoutsKey models, summaries and practical reference material.
Certificate of completionA Certificate of Completion from Knowles Training Institute.
No PowerPoint slides providedTo encourage active participation and a richer learning experience, we do not provide PowerPoint slides for this course.

Pricing and investment

Pricing and investment

An investment in stronger customer relationships, customer experience, retention and relationship-management capability. Fees depend on the course, participant numbers and delivery mode.

Lunch Talk1 – 2 hours$679.97USD

A focused session introducing the core principles of developing presentation skills for professionals skills.

Half DayUp to 4 hours$259.97USD

Build core knowledge and practical management skills in a shorter format.

Most PopularFull Day1 day$419.97USD

A deeper format combining discussion, practice and workplace application.

2 Day2 days$569.97USD

A comprehensive programme covering the full employee workforce-management journey.

Request a customised quotationGet a tailored proposal for your team, including group discounts of up to 40%.Request a Quotation Customised TrainingGroup discount availableup to 40%

Participant communication issue

What participants are saying

Real communication issue from professionals who have attended our corporate training programmes. Read more on our Knowles Training Institute Reviews page.

4,800+Professionals trained in Indonesia
4.8/5Average course rating
96%Would recommend to a colleague
300+Organisations have trained with us

“Trainer provided constructive feedback and advice based on his experience, making the lessons more hands-on and applicable. The trainer is open to engaging participants on a work level to discuss real-life challenges.”

Singapore Institute of Management Group LimitedBalanced Scorecard Course

“The trainer is good and teaches you to put the skills into practice. Everyone needs this tool to apply in their day-to-day lives.”

Singapore Police ForceNegotiation Skills Course

“Yes. This has been one of the better strategic thinking courses. It helped me understand the importance of the approach.”

Nanyang PolytechnicStrategic Thinking Course
Read more reviews from our clientsVerified feedback from the organisations we have trained, with the course and date for each one.Read All Reviews

Our advantage

Why companies choose Knowles

Practical corporate training designed around business objectives, workplace application and the realities of managing customer relationships effectively.

Broad course portfolio100+ practical courses across key business functions.
Private corporate deliveryOnly your team, your goals, your context.
Customisable programmesTailored to your industry, challenges and objectives.
Responsive supportA dedicated team from enquiry to delivery and beyond.
Practical, real-world learningTools and techniques you can apply immediately.
Regional experienceTrusted by organisations across Southeast Asia, including Indonesia.

Frequently asked questions

Questions decision-makers ask

Straightforward answers to common questions from HR, L&D, sales leaders and business decision-makers.

1What are the benefits of corporate training?

Corporate training builds capability across your whole team at once, using your real challenges as the material. It is faster, more consistent and more cost-effective than sending people to public courses individually.

2Can you customise the course for our organisation?

Yes. All our corporate training programmes can be tailored to your industry, team objectives, and real workplace challenges.

3Do you offer onsite training in Indonesia?

Yes. We deliver at your office or a preferred location across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Bekasi and Bali.

4What is the typical group size?

Programmes run with a minimum of 1 and a maximum of 25 participants, which keeps every session interactive and personalised.

5How long is a standard course?

The standard format is 2 full days, 9 a.m. to 5 p.m. We also run 3-day, 1-day, half-day, 90-minute and 60-minute versions.

6Can you deliver virtually?

Yes. We offer flexible delivery options, including onsite, virtual, or a blended approach, depending on your needs.

7What industries do you work with?

We work across government, financial services, workplace-service, workplace-service, healthcare, education, energy and professional services.

8Are your trainers experienced practitioners?

Yes. Our facilitators combine professional training experience with hands-on industry backgrounds relevant to your sector.

9Do you provide course materials?

Every participant receives a learner’s guide, a course workbook, digital resources and handouts. We do not provide PowerPoint workplace interactions for this course.

10Will participants receive a certificate?

Yes. Each participant receives a Certificate of Completion from Knowles Training Institute.

11How far in advance should we book?

We recommend three to four weeks, which allows time for a needs discussion and customisation. We can often accommodate shorter timelines.

12Can you help us identify the right course?

Yes. Tell us your goals and challenges and we will recommend the most suitable programme from our portfolio.

13Do you offer multi-course or annual training plans?

Yes. We build annual learning roadmaps and multi-course programmes, with preferential rates for larger commitments.

14What is the investment for a corporate programme?

Fees depend on the course, number of participants and delivery mode. Contact us for a customised proposal based on your specific needs.

15Are there any government funding options?

Funding schemes vary by programme and eligibility. We can advise on what may apply to your organisation in Indonesia.

16What support do you provide after the training?

Participants leave with a practical action plan, and our team follows up to support application back at work.

17Can we include our own case studies or examples?

Yes. Using your real scenarios makes the learning far more relevant, and we actively encourage it.

18Do you conduct a training needs analysis?

Yes. We can run a short needs analysis before the programme to sharpen the objectives and tailor the content.

19How do we get started?

Send us an enquiry with your goals, team size and preferred dates, and we will respond with a tailored proposal.

20Who can we speak to for a detailed proposal?

Contact our corporate training team at [email protected] and we will arrange a discussion.

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Our Indonesia customer relationship management

Available across Indonesia

We deliver private corporate training throughout Indonesia — onsite at your office, virtually, or at an arranged venue.

Onsiteat your officeVirtualonline deliveryArranged venueat a hotel or training centre
SUMATRAKALIMANTANSULAWESIJAVAINDONESIAMedanJakartaBandungSemarangSurabayaMakassar
Key citiesWe deliver training in major cities across Indonesia, including:
JakartaCapital city, business hub
SurabayaEast Java, major business centre
BandungInnovation and education hub
MedanSumatra, key industrial hub
SemarangCentral Java, growing business community
MakassarSulawesi, strategic regional hub
And many other cities across IndonesiaContact us to discuss your preferred location.

How it works

From first enquiry to live delivery

A simple process for understanding your employee workforce needs, agreeing the programme scope, tailoring the learning and preparing for delivery.

1Share your needTell us about your team, your goals and the challenges you want to address.
2Align scopeWe’ll discuss your requirements and tailor the course content, duration and delivery mode.
3Confirm proposalReceive a detailed proposal with training objectives, outline, logistics and investment.
4Deliver trainingWe deliver engaging, practical training onsite, virtually or at an arranged venue.
5Review outcomesWe gather feedback, measure results and discuss next steps to support your development.

Ready to get started?

Build a stronger employee workforce in Indonesia

Build stronger management practices, more constructive conversations and practical presentation skills for professionals strategies for employees across your organisation.

  • No obligation
  • Tailored to your needs
  • Response within 1 working day

Get in touch

Get in touch

Tell us about your training needs and our team will get back to you within 1 working day.

Consent

Your information is secure and will only be used to respond to your enquiry.

Why get in touch?

Response within 1 working dayOur team will get back to you quickly with tailored advice.
Tailored training adviceWe’ll help you find the right course, duration and delivery option for your team.
Private corporate trainingAll training is tailored to your organisation, team and objectives.
Full support for Indonesia deliveryWe can deliver training at your office, virtually or at an arranged venue across Indonesia.
“Better People
A Stronger Indonesia.”

Knowles Training Institute · Indonesia