Knowles Training Institute  •  Indonesia

Facilitating Feedback and Reflection Course in Indonesia

Facilitate constructive feedback and reflection sessions that turn experience into learning, improvement and action.

  • Build capability
  • Solve real business challenges
  • Delivered in Indonesia

“Better People
A Stronger Indonesia”

Best forFacilitators & people leaders
Duration2 days (flexible)
Group size1 – 25 participants
DeliveryOnsite, virtual or venue
CustomisableTailored to your needs

Private corporate trainingOnly your team, your goals
Practical applicationTools you can use immediately
Indonesia deliveryNationwide, major cities
Multi-duration optionsFrom 60 minutes to 3 days

Course at a glance

Course in a nutshell

A clear overview to help you quickly assess if this course is the right fit for your team.

Course name Facilitating Feedback and Reflection Course in Indonesia
Primary capability Facilitate feedback and reflection that produces useful insight, constructive dialogue and practical action
Best for Facilitators, trainers, managers, team leaders, coaches, HR and L&D professionals
Level Foundation to Advanced (customisable)
Delivery modes Onsite in Indonesia, virtual or at an arranged venue
Standard duration 2 full days, 9 a.m. to 5 p.m.
Other durations 3 days, 1 day, half day, 90 minutes or 60 minutes
Group size Minimum 1 – Maximum 25 participants
Group type Private corporate groups only
Customisation Fully customisable to your context and objectives
Certificate Certificate of Completion (Knowles Training Institute)

Quick facts

Key highlights at a glance.

Practical, real-world learningTools and techniques you can apply at work
Designed for Indonesian organisationsRelevant, practical and locally delivered
Flexible delivery and durationTailored to your team’s needs
Trusted by leading organisationsAcross Indonesia and the region
Group discounts availableUp to 40% for larger teams
Delivered across IndonesiaJakarta, Surabaya, Bandung, Medan and beyond
“Practical training. Real results.
A stronger Indonesia.”

What is the course

What is the Facilitating Feedback and Reflection programme?

A practical, outcome-focused training programme designed to help teams build knowledge, apply tools and improve performance in real work situations.

Facilitating Feedback and Reflection helps professionals structure conversations where people can give, receive and use feedback while turning experience into practical learning.

UnderstandKey concepts and best practices

ApplyTools and techniques in real situations

ImproveTeam performance and business outcomes

Is this right for your team

Is this built for your team?

This course is ideal for many organisations, but may not be the best fit for every situation. Here’s a quick guide to help you decide.

Ideal for teams who:
  • Lead reviews, debriefs or development conversations
  • Need more constructive feedback discussions
  • Want teams to reflect rather than simply report what happened
  • Need practical structures for turning feedback into action
Another course may be better if:
  • You are looking for a public, open-enrolment course
  • You need a highly technical or specialist certification
  • Your team is not yet ready for this level of training
  • You are primarily looking for consultancy rather than training

?Not sure this is the right course?Talk to our team for a quick, no-obligation discussion. We’ll help you find the best solution for your goals.Request a Consultation Customised Training

Real business impact

Which workplace issues does this course fix?

Turn common challenges into opportunities. This facilitating feedback and reflection course helps address the real issues teams face in today’s workplace.

Feedback becomes personalComments focus on people rather than observable behaviour and impact.
Defensive responsesParticipants react to feedback instead of exploring what can be learned.
Superficial reflectionTeams describe events without identifying causes, patterns or improvements.
Unclear next stepsUseful insights are discussed but no actions are agreed.
Low psychological safetyPeople hesitate to share concerns, mistakes or alternative views.
Feedback inconsistencyDifferent managers and facilitators use very different approaches.

Tangible results

What outcomes will participants achieve?

Practical learning. Measurable impact. Participants leave with the skills, confidence and tools to facilitate more effectively at work.

Constructive feedback conversationsStructure feedback around observations, impact and useful next steps.
Better reflectionHelp groups move from description to insight and learning.
More balanced dialogueUse questions and listening to create space for different perspectives.
Clearer action commitmentsTranslate feedback into specific and achievable improvements.
Repeatable facilitationUse practical structures for reviews, debriefs and development sessions.

Course objectives

By the end of this course, participants will be able to:

  1. Explain the purpose of feedback and reflective practice in the workplace
  2. Frame which skills are in demand in competitive businesses
  3. Structure feedback conversations around clear outcomes
  4. Use questions that encourage reflection rather than defensiveness
  5. Facilitate balanced contribution in group reflection sessions
  6. Respond constructively to disagreement or emotional reactions
  7. Help participants identify patterns and underlying causes
  8. Separate useful feedback from personal judgement or vague criticism
  9. Use debrief structures after projects, events and learning activities
  10. Convert insights into specific actions, owners and follow-up dates
  11. Adapt facilitation to individual, team and cross-functional settings
  12. Act best practices in using and developing

A practical, step-by-step approach

The 2-day learning journey

A structured, hands-on journey designed to build practical facilitating feedback and reflection capability through discussion, practice and application.

1FrameSet purpose, expectations and a constructive structure for the conversation.
2ListenGather observations and perspectives without rushing to judgement.
3ReflectHelp participants explore causes, patterns, impact and learning.
4ActGuide the group towards specific improvement commitments.
5Follow upBuild feedback and reflection into regular team practice.

Detailed and practical

Inside the curriculum

Eight focused modules combining facilitation techniques, practical tools and real-world application.

1Feedback and Reflection FoundationsUnderstand the role of feedback, reflection and facilitation in improvement.
5Managing Defensiveness and DisagreementRespond to difficult reactions while maintaining a constructive process.
2Structuring Constructive FeedbackUse practical structures to keep feedback specific and useful.
6Psychological Safety and ParticipationCreate conditions that support honest contribution and respectful challenge.
3Listening and Reflective QuestionsGuide dialogue through active listening and purposeful questions.
7Turning Insight into ActionConvert feedback and reflection into clear improvement commitments.
4Facilitating DebriefsRun project, event and learning debriefs that produce insight.
8Embedding Reflective PracticeBuild repeatable feedback and reflection routines into team work.

?Need this tailored to your team?We can customise the content, examples and activities to match your industry, challenges and objectives.Request a Consultation Customised Training

How the learning happens

How the learning happens

An engaging, practical learning experience designed to help participants facilitate facilitating feedback and reflection sessions with confidence.

Interactive facilitationParticipative sessions using discussion, activities and examples relevant to the course topic.
Real-work scenariosAct concepts to relevant Indonesia workplace situations and industry examples.
Guided practicePractise session structures, questions, tools and responses with facilitator guidance.
Group discussionLearn from different perspectives and examine facilitation choices together.
Action planningTurn learning into a practical facilitation plan for future sessions.

Where these skills show up at work

Where these skills show up at work

Practical facilitation skills that make a real difference in your team’s daily work.

Performance conversationsHelp managers and employees discuss behaviour, impact and next steps.
Project debriefsTurn completed work into lessons that improve future delivery.
Team retrospectivesFacilitate structured reflection on what worked and what should change.
Training reviewsUse participant feedback and reflection to improve learning experiences.
Leadership developmentCreate reflective conversations that support personal growth and team effectiveness.
Continuous improvementMake feedback and reflection part of regular operating rhythms.

Who should join?

Who should join?

Designed for professionals who lead, support or participate in facilitating feedback and reflection activities and want to make a bigger impact at work.

Minimum1 participantIdeal for individuals and small teams.
Maximum25 participantsKeeps the experience interactive and personalised.
ExecutivesCEOs, Directors, Senior Leaders
ManagersDepartment and Functional Managers
Team LeadersTeam Leads and Supervisors
OfficersOfficers and Programme Coordinators
AssistantsAssistants and Secretaries
All StaffTeam members across the organisation

Entry point and experience level

Entry point and experience level

Suitable for professionals who already participate in or lead workplace feedback, review, debrief or development conversations. No formal prerequisite is required.

No formal prerequisitesOpen to all, with no specific academic or technical requirements. A willingness to learn is all you need.
Foundation to intermediate levelDesigned for professionals with little to moderate experience. Content is practical, easy to follow and immediately applicable.
Suitable for cross-functional teamsBrings together participants from different functions and backgrounds. Optional customisation is available for advanced groups.

Course agenda

Your two-day agenda

A practical and engaging two-day programme, designed to build facilitating feedback and reflection capability through real-world exercises.

Day 1 – Building Facilitation FoundationsCore concepts, structures and guided practice
09:00 – 10:30Welcome, introductions and course overviewSetting the context for facilitating feedback and reflection
10:30 – 12:00Module 1: Feedback and Reflection FoundationsThe basic programs and tools needed today
12:00 – 13:00Lunch break
13:00 – 14:30Module 2: Structuring Constructive FeedbackAvoiding outdated practice in a competitive market
14:30 – 15:45Module 3: Listening and Reflective QuestionsHow modern businesses organise and operate
15:45 – 17:00Module 4: Facilitating DebriefsWhich work strategies to adopt and which to retire

Day 2 – From Practice to ApplicationActing learning to real business situations
09:00 – 10:30Module 5: Managing Defensiveness and DisagreementPrograms and apps that promote productivity
10:30 – 12:00Module 6: Psychological Safety and ParticipationTools that minimise time-consuming work
12:00 – 13:00Lunch break
13:00 – 14:30Module 7: Turning Insight into ActionA checklist for 21st century capacity
14:30 – 15:45Module 8: Addressing Gaps & Best PracticesClose capability gaps and apply best practice
15:45 – 17:00Facilitation action planning and next stepsPersonal and organisational facilitation commitments

Delivery options

Flexible delivery, customisation and facilitation

Choose the delivery option that works best for your team. All programmes can be tailored to your organisation’s needs.

Onsite deliveryAt your premises

We deliver the course at your office or preferred location across Indonesia, minimising disruption to your team.

Virtual deliveryLive online, anywhere

An interactive virtual experience delivered via a secure platform, with the same high-quality content and engagement.

Arranged venueWe handle the logistics

Prefer an external venue? We can arrange a professional training venue in major cities across Indonesia.

Tailored facilitationBuilt around your needs

We customise content, examples and exercises to reflect your industry, business goals and team experience.

?Need something built entirely around your organisation?We build customised programmes around your objectives, industry and team — from delivery to content.Customised Training Request a Consultation

Learning resources

What each participant takes away

High-quality resources to reinforce learning and support practical application back at work.

Learner’s guideA comprehensive guide with key concepts, tools and references.
Course workbookPractical exercises, templates and worksheets to apply during and after the course.
Digital resourcesUseful tools, checklists and additional reading materials (where applicable).
Course handoutsKey slides, models and summaries for easy reference.
Certificate of completionA Certificate of Completion from Knowles Training Institute.

No PowerPoint slides providedTo encourage active participation and a richer learning experience, we do not provide PowerPoint slides for this course.

Pricing and investment

Pricing and investment

A cost-effective investment in your team’s capability. Group discounts are available for larger teams.

Lunch Talk1 – 2 hours$679.97USD

A high-impact, focused session ideal for awareness and key insights.

Half DayUp to 4 hours$259.97USD

Build core knowledge and practical skills in a shorter format.

Most PopularFull Day1 day$419.97USD

Our most popular option, combining depth and practical application.

2 Day2 days$569.97USD

A comprehensive programme with more practice, discussion and real-world application.

Request a customised quotationGet a tailored proposal for your team, including group discounts of up to 40%.Request a Quotation Customised TrainingGroup discount availableup to 40%

Participant feedback

What participants are saying

Real feedback from professionals who have attended our corporate training programmes. Read more on our Knowles Training Institute Reviews page.

4,800+Professionals trained in Indonesia
4.8/5Average course rating
96%Would recommend to a colleague
300+Organisations have trained with us

“Trainer provided constructive feedback and advice based on his experience, making the lessons more hands-on and applicable. The trainer is open to engaging participants on a work level to discuss real-life challenges.”

Singapore Institute of Management Group LimitedBalanced Scorecard Course

“The trainer is good and teaches you to put the skills into practice. Everyone needs this tool to apply in their day-to-day lives.”

Singapore Police ForceNegotiation Skills Course

“Yes. This has been one of the better strategic thinking courses. It helped me understand the importance of the approach.”

Nanyang PolytechnicStrategic Thinking Course

Read more reviews from our clientsVerified feedback from the organisations we have trained, with the course and date for each one.Read All Reviews

Our advantage

Why companies choose Knowles

Trusted by organisations across Indonesia and the region to deliver practical, high-impact training.

Broad course portfolio100+ practical courses across key business functions.
Private corporate deliveryOnly your team, your goals, your context.
Customisable programmesTailored to your industry, challenges and objectives.
Responsive supportA dedicated team from enquiry to delivery and beyond.
Practical, real-world learningTools and techniques you can apply immediately.
Regional experienceTrusted by organisations across Southeast Asia, including Indonesia.

Frequently asked questions

Questions decision-makers ask

Straightforward answers to common questions from HR, L&D and business leaders.

1What are the benefits of corporate training?

Corporate training builds capability across your whole team at once, using your real challenges as the material. It is faster, more consistent and more cost-effective than sending people to public courses individually.

2Can you customise the course for our organisation?

Yes. All our corporate training programmes can be tailored to your industry, team objectives, and real workplace challenges.

3Do you offer onsite training in Indonesia?

Yes. We deliver at your office or a preferred location across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Bekasi and Bali.

4What is the typical group size?

Programmes run with a minimum of 1 and a maximum of 25 participants, which keeps every session interactive and personalised.

5How long is a standard course?

The standard format is 2 full days, 9 a.m. to 5 p.m. We also run 3-day, 1-day, half-day, 90-minute and 60-minute versions.

6Can you deliver virtually?

Yes. We offer flexible delivery options, including onsite, virtual, or a blended approach, depending on your needs.

7What industries do you work with?

We work across government, financial services, manufacturing, technology, healthcare, education, energy and professional services.

8Are your trainers experienced practitioners?

Yes. Our facilitators combine professional training experience with hands-on industry backgrounds relevant to your sector.

9Do you provide course materials?

Every participant receives a learner’s guide, a course workbook, digital resources and handouts. We do not provide PowerPoint slides for this course.

10Will participants receive a certificate?

Yes. Each participant receives a Certificate of Completion from Knowles Training Institute.

11How far in advance should we book?

We recommend three to four weeks, which allows time for a needs discussion and customisation. We can often accommodate shorter timelines.

12Can you help us identify the right course?

Yes. Tell us your goals and challenges and we will recommend the most suitable programme from our portfolio.

13Do you offer multi-course or annual training plans?

Yes. We build annual learning roadmaps and multi-course programmes, with preferential rates for larger commitments.

14What does the Facilitating Feedback and Reflection programme cover?

The programme focuses on practical facilitating feedback and reflection skills, with content, examples and activities tailored to your team’s context and objectives.

15Can you tailor the facilitation exercises to our workplace?

Yes. We can adapt scenarios, examples, exercises and practice activities to reflect your organisation, industry and facilitation needs.

16Can participants apply the skills to a real session?

Yes. Participants can use a real or representative workplace session to practise planning, facilitation and follow-up techniques.

17Can we include our own workplace scenarios?

Yes. Using your real workplace scenarios makes the learning more relevant, and we can incorporate appropriate examples into the exercises.

18Do you conduct a training needs analysis?

Yes. We can run a short needs analysis before the programme to sharpen the objectives and tailor the content.

19How do we get started?

Send us an enquiry with your goals, team size and preferred dates, and we will respond with a tailored proposal.

20Who can we speak to for a detailed proposal?

Contact our corporate training team at [email protected] and we will arrange a discussion.

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Our Indonesia presence

Available across Indonesia

We deliver private corporate training throughout Indonesia — onsite at your office, virtually, or at an arranged venue.

Onsiteat your officeVirtualonline deliveryArranged venueat a hotel or training centre
SUMATRAKALIMANTANSULAWESIJAVAINDONESIAMedanJakartaBandungSemarangSurabayaMakassar

Key citiesWe deliver training in major cities across Indonesia, including:
JakartaCapital city, business hub
SurabayaEast Java, major business centre
BandungInnovation and education hub
MedanSumatra, key industrial hub
SemarangCentral Java, growing business community
MakassarSulawesi, strategic regional hub
And many other cities across IndonesiaContact us to discuss your preferred location.

How it works

From first enquiry to live delivery

A simple, proven process to get your team the training they need.

1Share your needTell us about your team, your goals and the challenges you want to address.
2Align scopeWe’ll discuss your requirements and tailor the course content, duration and delivery mode.
3Confirm proposalReceive a detailed proposal with training objectives, outline, logistics and investment.
4Deliver trainingWe deliver engaging, practical training onsite, virtually or at an arranged venue.
5Review outcomesWe gather feedback, measure results and discuss next steps to support your development.

Ready to get started?

Build stronger facilitating feedback and reflection capability in Indonesia

Get a tailored proposal for your facilitating feedback and reflection needs. Our team will advise on the best solution for your goals, timeline and budget.

  • No obligation
  • Tailored to your needs
  • Response within 1 working day

Get in touch

Get in touch

Tell us about your training needs and our team will get back to you within 1 working day.

Consent

Your information is secure and will only be used to respond to your enquiry.

Why get in touch?

Response within 1 working dayOur team will get back to you quickly with tailored advice.
Tailored training adviceWe’ll help you find the right course, duration and delivery option for your team.
Private corporate trainingAll training is tailored to your organisation, team and objectives.
Full support for Indonesia deliveryWe can deliver training at your office, virtually or at an arranged venue across Indonesia.
“Better People
A Stronger Indonesia.”

Knowles Training Institute · Indonesia