Knowles Training Institute  •  Indonesia

Emotional Intelligence in Communication Course in Indonesia

Practical corporate training that helps teams strengthen self-awareness, self-management, empathy and interpersonal awareness for clearer, more confident workplace interactions — onsite, virtual or at an arranged venue.

  • Build emotional intelligence in communication capability
  • Improve everyday workplace interactions
  • Delivered in Indonesia

“Better People
A Stronger Indonesia”

Best forTeams & organisations
Duration2 days (flexible)
Group size1 – 25 participants
DeliveryOnsite, virtual or venue
CustomisableTailored to your needs

Private corporate trainingOnly your team, your goals
Practical applicationTools you can use immediately
Indonesia deliveryNationwide, major cities
Multi-duration optionsFrom 60 minutes to 3 days

Course at a glance

Course in a nutshell

A clear overview to help you quickly assess if this course is the right fit for your team.

Course name Emotional Intelligence in Communication Course in Indonesia
Primary capability Build practical self-awareness, self-management, empathy and interpersonal awareness skills for everyday workplace situations.
Best for Professionals, managers, team leaders and client-facing staff
Level Foundation to Advanced (customisable)
Delivery modes Onsite in Indonesia, virtual or at an arranged venue
Standard duration 2 full days, 9 a.m. to 5 p.m.
Other durations 3 days, 1 day, half day, 90 minutes or 60 minutes
Group size Minimum 1 – Maximum 25 participants
Group type Private corporate groups only
Customisation Fully customisable to your context and objectives
Certificate Certificate of Completion (Knowles Training Institute)

Quick facts

Key highlights at a glance.

Practical emotional intelligence in communication skillsTools and techniques you can apply in relevant workplace situations
Designed for Indonesian organisationsRelevant, practical and locally delivered
Flexible delivery and durationTailored to your team’s needs
Trusted by leading organisationsAcross Indonesia and the region
Group discounts availableUp to 40% for larger teams
Delivered across IndonesiaJakarta, Surabaya, Bandung, Medan and beyond
“Practical training. Real results.
A stronger Indonesia.”

What is the course

What is the Emotional Intelligence in Communication programme?

A practical, outcome-focused training programme designed to help teams build knowledge, apply tools and improve performance in real work situations.

The Emotional Intelligence in Communication programme equips your team with practical frameworks, techniques and habits to handle relevant workplace situations with greater clarity and purpose.

UnderstandCore emotional intelligence in communication principles and best practices

ApplyEmotional Intelligence in Communication tools and techniques in real situations

ImproveStronger working relationships and clearer workplace outcomes

Is this right for your team

Is this built for your team?

This course is ideal for many organisations, but may not be the best fit for every situation. Here’s a quick guide to help you decide.

Ideal for teams who:
  • Need stronger emotional intelligence in communication skills in everyday work
  • Want a private, tailored training experience
  • Handle workplace situations where emotional intelligence in communication matters
  • Value practical tools that can be used immediately
Another course may be better if:
  • Are looking for public, open-enrolment training
  • Need a specialist technical certification
  • Need a different specialist capability rather than emotional intelligence in communication
  • Are primarily looking for consultancy rather than training

?Not sure this is the right course?Talk to our team for a quick, no-obligation discussion. We’ll help you find the best emotional intelligence in communication training solution for your goals.Request a Consultation Customised Training

Real business impact

Which workplace issues does this course fix?

Turn common emotional intelligence in communication challenges into clearer conversations, better coordination and more consistent workplace interactions.

Reactive communicationCreate a pause between emotional triggers and workplace responses.
Low self-awarenessRecognise personal emotional patterns and their effect on communication.
Difficulty reading situationsNotice relevant emotional and interpersonal cues without overinterpreting them.
Escalating conversationsUse self-management and empathy to keep interactions constructive.
Pressure affecting judgementRegulate responses so important conversations remain purposeful.
Relationship frictionCombine emotional awareness with clearer communication and boundaries.

Tangible results

What outcomes will participants achieve?

Practical learning. Measurable impact. Participants leave with the skills, confidence and tools to apply emotional intelligence in communication techniques at work.

Greater emotional awarenessRecognise emotions and triggers that influence workplace communication.
Better self-managementUse practical techniques to pause and choose a more useful response.
Stronger interpersonal awarenessNotice relevant cues and perspectives in workplace interactions.
More constructive conversationsUse empathy, clarity and regulation during difficult moments.
More resilient communication habitsApply emotional-intelligence techniques under everyday workplace pressure.

Course objectives

By the end of this course, participants will be able to:

  1. Identify the core principles of emotional intelligence in communication
  2. Recognise common emotional intelligence in communication challenges in workplace situations
  3. Apply practical emotional intelligence in communication techniques to realistic scenarios
  4. Assess personal strengths and development areas related to emotional intelligence in communication
  5. Use clear communication approaches relevant to emotional intelligence in communication situations
  6. Adapt techniques for different workplace roles and contexts
  7. Practise responding to challenging emotional intelligence in communication situations constructively
  8. Structure conversations and actions around clear outcomes
  9. Choose appropriate approaches for different stakeholders
  10. Apply emotional intelligence in communication tools to realistic workplace examples
  11. Create a practical action plan for continued improvement
  12. Identify ways to reinforce the learning after the programme

A practical, step-by-step approach

The 2-day learning journey

A structured, hands-on journey designed to build knowledge, apply skills and create real momentum for change.

1DiscoverUnderstand emotional intelligence in communication and recognise its workplace impact.
2RecogniseIdentify barriers, habits and situations that affect emotional intelligence in communication.
3RegulatePractise emotional intelligence in communication techniques through guided exercises.
4ConnectApply emotional intelligence in communication skills to realistic workplace scenarios.
5ImproveCreate an action plan to sustain emotional intelligence in communication improvements after the course.

Detailed and practical

Inside the curriculum

Eight focused modules combining practical emotional intelligence in communication principles, guided practice and workplace application.

1Emotional Intelligence FoundationsPractical concepts, techniques and workplace application for emotional intelligence in communication.
5Recognising Emotional TriggersPractical concepts, techniques and workplace application for emotional intelligence in communication.
2Self-Regulation in CommunicationPractical concepts, techniques and workplace application for emotional intelligence in communication.
6Empathy and PerspectivePractical concepts, techniques and workplace application for emotional intelligence in communication.
3Emotional Cues and Workplace ContextPractical concepts, techniques and workplace application for emotional intelligence in communication.
7Difficult ConversationsPractical concepts, techniques and workplace application for emotional intelligence in communication.
4Relationships and InfluencePractical concepts, techniques and workplace application for emotional intelligence in communication.
8Personal EI Communication Action PlanPractical concepts, techniques and workplace application for emotional intelligence in communication.

?Need this tailored to your team?We can customise the content, examples and activities to match your industry, challenges and objectives.Request a Consultation Customised Training

How the learning happens

How the learning happens

An engaging, practical learning experience designed to help your team apply emotional intelligence in communication skills with confidence.

Interactive practiceFacilitated discussions, paired activities and realistic emotional intelligence in communication examples make each technique practical.
Real-work scenariosPractise emotional intelligence in communication techniques using relevant workplace situations.
Guided practiceUse structured exercises, templates and tools to build confidence in emotional intelligence in communication.
Group discussion and reflectionCompare approaches, identify challenges and learn from different workplace perspectives.
Personal action planningTurn emotional intelligence in communication learning into specific next steps to practise after the programme.

Where these skills show up at work

Where these skills show up at work

Practical emotional intelligence in communication skills that support clearer work, stronger relationships and smoother coordination.

Leadership conversationsApply emotional intelligence in communication techniques effectively in leadership conversations.
FeedbackApply emotional intelligence in communication techniques effectively in feedback.
Customer serviceApply emotional intelligence in communication techniques effectively in customer service.
Team conflictApply emotional intelligence in communication techniques effectively in team conflict.
Change communicationApply emotional intelligence in communication techniques effectively in change communication.
High-pressure workApply emotional intelligence in communication techniques effectively in high-pressure work.

Who should join?

Who should join?

Designed for professionals across roles and industries who want to strengthen emotional intelligence in communication skills and apply them more effectively at work.

Minimum1 participantIdeal for individuals and small teams.
Maximum25 participantsKeeps the experience interactive and personalised.
ExecutivesCEOs, Directors, Senior Leaders
ManagersDepartment and Functional Managers
Team LeadersTeam Leads and Supervisors
OfficersOfficers and Programme Coordinators
AssistantsAssistants and Secretaries
All StaffTeam members across the organisation

Entry point and experience level

Entry point and experience level

A flexible programme suitable for participants with different responsibilities and experience levels who want to strengthen emotional intelligence in communication.

No formal prerequisitesOpen to all, with no specific academic or technical requirements. A willingness to practise emotional intelligence in communication skills is all you need.
Foundation to intermediate levelSuitable for professionals at foundation to intermediate level, with practical emotional intelligence in communication techniques that can be applied immediately.
Suitable for cross-functional teamsWorks well for mixed-function groups and can be customised for advanced teams or specific emotional intelligence in communication challenges.

Course agenda

Your two-day agenda

A practical two-day programme that builds emotional intelligence in communication foundations before moving into realistic workplace scenarios and application.

Day 1 – Emotional Intelligence in Communication FoundationsCore principles, techniques and workplace application
09:00 – 10:30Welcome, introductions and emotional intelligence in communication goalsIdentify common emotional intelligence in communication challenges and workplace objectives
10:30 – 12:00Module 1: Emotional Intelligence FoundationsCore concepts and practical foundations
12:00 – 13:00Lunch break
13:00 – 14:30Module 2: Why Update Your SkillsetModule 2: Recognising Emotional Triggers
14:30 – 15:45Key techniques and workplace practiceModule 3: Self-Regulation in Communication
15:45 – 17:00Guided practice and realistic examplesModule 4: Empathy and Perspective

Apply techniques to relevant situationsDay 2 – Applying Emotional Intelligence in Communication
09:00 – 10:30Practice across teams, stakeholders and workplace scenariosModule 5: Emotional Cues and Workplace Context
10:30 – 12:00Apply the approach to realistic situationsModule 6: Difficult Conversations
12:00 – 13:00Practise communication and decision-making in context
13:00 – 14:30Lunch breakA checklist for 21st century capacity
14:30 – 15:45Module 7: Relationships and InfluenceUse the skills across workplace roles and situations
15:45 – 17:00Module 8: Personal EI Communication Action PlanApply the learning and build a practical improvement plan

Delivery options

Flexible delivery, customisation and facilitation

Choose the delivery option that works best for your team. The emotional intelligence in communication content, examples and practice activities can be tailored to your organisation’s needs.

Onsite deliveryAt your premises

We deliver the course at your office or preferred location across Indonesia, minimising disruption while keeping emotional intelligence in communication practice relevant.

Virtual deliveryLive online, anywhere

An interactive virtual experience focused on practical emotional intelligence in communication application, delivered via a secure platform.

Arranged venueWe handle the logistics

Prefer an external venue? We can arrange a professional training venue in major cities across Indonesia.

Tailored facilitationBuilt around your needs

We customise emotional intelligence in communication examples, exercises and scenarios to reflect your industry, business goals and team experience.

?Need something built entirely around your organisation?We build customised programmes around your objectives, industry and team — from emotional intelligence in communication content to delivery.Customised Training Request a Consultation

Learning resources

What each participant takes away

High-quality resources to reinforce emotional intelligence in communication learning and support practical application back at work.

Learner’s guideA practical guide covering emotional intelligence in communication principles, techniques and references.
Course workbookExercises, templates and worksheets for practising emotional intelligence in communication skills during and after the course.
Digital resourcesUseful emotional intelligence in communication checklists, practice tools and additional reading materials (where applicable).
Course handoutsKey slides, models and summaries for easy reference.
Certificate of completionA Certificate of Completion from Knowles Training Institute.

No PowerPoint slides providedTo encourage active participation and a richer learning experience, we do not provide PowerPoint slides for this course.

Pricing and investment

Pricing and investment

A practical investment in stronger emotional intelligence in communication capability, workplace relationships and day-to-day effectiveness. Group discounts are available for larger teams.

Lunch Talk1 – 2 hours$679.97USD

A focused session introducing practical emotional intelligence in communication principles and immediately useful techniques.

Half DayUp to 4 hours$259.97USD

Build core emotional intelligence in communication skills through concise explanations and guided practice.

Most PopularFull Day1 day$419.97USD

A balanced format combining emotional intelligence in communication principles, practice and workplace application.

2 Day2 days$569.97USD

A comprehensive format with more practice, discussion, feedback and real-world emotional intelligence in communication application.

Request a customised quotationGet a tailored proposal for your team, including group discounts of up to 40%.Request a Quotation Customised TrainingGroup discount availableup to 40%

Participant feedback

What participants are saying

Real feedback from professionals who have attended our corporate training programmes. Read more on our Knowles Training Institute Reviews page.

4,800+Professionals trained in Indonesia
4.8/5Average course rating
96%Would recommend to a colleague
300+Organisations have trained with us

“Trainer provided constructive feedback and advice based on his experience, making the lessons more hands-on and applicable. The trainer is open to engaging participants on a work level to discuss real-life challenges.”

Singapore Institute of Management Group LimitedBalanced Scorecard Course

“The trainer is good and teaches you to put the skills into practice. Everyone needs this tool to apply in their day-to-day lives.”

Singapore Police ForceNegotiation Skills Course

“Yes. This has been one of the better strategic thinking courses. It helped me understand the importance of the approach.”

Nanyang PolytechnicStrategic Thinking Course

Read more reviews from our clientsVerified feedback from the organisations we have trained, with the course and date for each one.Read All Reviews

Our advantage

Why companies choose Knowles

Trusted by organisations across Indonesia and the region to deliver practical, high-impact emotional intelligence in communication training.

Broad course portfolio100+ practical courses across key business functions.
Private corporate deliveryOnly your team, your goals, your context.
Customisable programmesTailored to your industry, challenges and objectives.
Responsive supportA dedicated team from enquiry to delivery and beyond.
Practical emotional intelligence in communication skillsTools and techniques you can apply immediately to relevant workplace situations.
Regional experienceTrusted by organisations across Southeast Asia, including Indonesia.

Frequently asked questions

Questions decision-makers ask

Straightforward answers to common questions from HR, L&D and business leaders.

11 What are the benefits of emotional intelligence in communication training?

Corporate training develops shared emotional intelligence in communication habits across a team and can use real workplace situations as practice material.

22 Can you customise the emotional intelligence in communication course for our organisation?

Yes. Emotional Intelligence in Communication can be tailored to your industry, team objectives and real workplace challenges.

33 Do you offer onsite emotional intelligence in communication training in Indonesia?

Yes. We deliver at your office or a preferred location across Indonesia, with examples adapted to your emotional intelligence in communication objectives.

44 What is the typical group size for the emotional intelligence in communication course?

Programmes run with a minimum of 1 and a maximum of 25 participants, which keeps every session interactive and personalised.

55 How long is a standard emotional intelligence in communication course?

The standard format is 2 full days, 9 a.m. to 5 p.m. We also run 3-day, 1-day, half-day, 90-minute and 60-minute versions.

66 Can you deliver emotional intelligence in communication training virtually?

Yes. We offer onsite, virtual or blended delivery depending on your emotional intelligence in communication needs.

77 What industries can use emotional intelligence in communication skills?

Emotional Intelligence in Communication skills can support teams across government, financial services, manufacturing, technology, healthcare, education, energy and professional services.

88 Are your trainers experienced in emotional intelligence in communication?

Yes. Our facilitators combine professional training experience with practical workplace knowledge relevant to emotional intelligence in communication challenges.

99 Do you provide emotional intelligence in communication course materials?

Every participant receives a learner’s guide, course workbook, digital resources and handouts aligned to the emotional intelligence in communication focus.

1010 Will participants receive a certificate?

Yes. Each participant receives a Certificate of Completion from Knowles Training Institute.

1111 How far in advance should we book emotional intelligence in communication training?

We recommend three to four weeks, allowing time for needs discussion and emotional intelligence in communication customisation. Shorter timelines may also be possible.

1212 Can you help us identify whether emotional intelligence in communication is the right course?

Yes. Tell us your goals and challenges and we can help determine whether emotional intelligence in communication training is the right fit.

1313 Do you offer multi-course or annual training plans that include emotional intelligence in communication?

Yes. We can build annual learning roadmaps and multi-course programmes that include emotional intelligence in communication development.

1414 What is the investment for a corporate emotional intelligence in communication programme?

Fees depend on the course, participant count and delivery mode. Contact us for a customised proposal based on your emotional intelligence in communication needs.

1515 Are there any government funding options?

Funding schemes vary by programme and eligibility. We can advise on what may apply to your organisation in Indonesia.

1616 What support do you provide after emotional intelligence in communication training?

Participants leave with a practical action plan, and our team follows up to support application of emotional intelligence in communication skills at work.

1717 Can we include our own emotional intelligence in communication case studies or examples?

Yes. Using your real emotional intelligence in communication scenarios makes the learning more relevant, and we actively encourage it.

1818 Do you conduct a training needs analysis for emotional intelligence in communication?

Yes. We can run a short needs analysis before the programme to sharpen the emotional intelligence in communication objectives and tailor the content.

1919 How do we get started with emotional intelligence in communication training?

Send us an enquiry with your goals, team size and preferred dates, and we will respond with a tailored emotional intelligence in communication proposal.

2020 Who can we speak to for a detailed emotional intelligence in communication proposal?

Contact our corporate training team at [email protected] and we will arrange a discussion about your emotional intelligence in communication requirements.

Explore more

Other popular corporate training in Indonesia

Explore our range of practical, high-impact courses designed for today’s business challenges.

Knowles Training Institute
Modern Leadership Skills

Lead a team with clarity, credibility and confidence in a changing workplace.

View course →

Knowles Training Institute
Emotional Intelligence

Read the room, manage reactions and build stronger working relationships.

View course →

Knowles Training Institute
Customer Service Skills

Handle customers, complaints and expectations with consistency and care.

View course →

Knowles Training Institute
Conversational AI

Apply AI tools and virtual assistants to real business tasks with confidence.

View course →

Knowles Training Institute
Time Management

Plan the day, protect focus and get the important work finished.

View course →

Knowles Training Institute
Innovation Skills

Generate better ideas and turn them into practical improvements at work.

View course →

Our Indonesia presence

Available across Indonesia

We deliver private corporate training throughout Indonesia — onsite at your office, virtually, or at an arranged venue.

Onsiteat your officeVirtualonline deliveryArranged venueat a hotel or training centre
SUMATRAKALIMANTANSULAWESIJAVAINDONESIAMedanJakartaBandungSemarangSurabayaMakassar

Key citiesWe deliver training in major cities across Indonesia, including:
JakartaCapital city, business hub
SurabayaEast Java, major business centre
BandungInnovation and education hub
MedanSumatra, key industrial hub
SemarangCentral Java, growing business community
MakassarSulawesi, strategic regional hub
And many other cities across IndonesiaContact us to discuss your preferred location.

How it works

From first enquiry to live delivery

A simple, proven process to get your team the training they need.

1Share your needTell us about your team, your goals and the challenges you want to address.
2Align scopeWe’ll discuss your requirements and tailor the course content, duration and delivery mode.
3Confirm proposalReceive a detailed proposal with training objectives, outline, logistics and investment.
4Deliver trainingWe deliver engaging, practical training onsite, virtually or at an arranged venue.
5Review outcomesWe gather feedback, measure results and discuss next steps to support your development.

Ready to get started?

Build stronger emotional intelligence in communication capability across your team in Indonesia

Get a tailored proposal for Emotional Intelligence in Communication training. Our team will advise on the right format, duration and delivery approach for your goals, timeline and budget.

  • No obligation
  • Tailored to your needs
  • Response within 1 working day

Get in touch

Get in touch

Tell us about your training needs and our team will get back to you within 1 working day.

Consent

Your information is secure and will only be used to respond to your enquiry.

Why get in touch?

Response within 1 working dayOur team will get back to you quickly with tailored advice.
Tailored training adviceWe’ll help you find the right course, duration and delivery option for your team.
Private corporate trainingAll training is tailored to your organisation, team and objectives.
Full support for Indonesia deliveryWe can deliver training at your office, virtually or at an arranged venue across Indonesia.
“Better People
A Stronger Indonesia.”

Knowles Training Institute · Indonesia