Knowles Training Institute • Indonesia
Diffusing Anger or Negative Emotions Lunch Talk in Indonesia
Practical guidance for handling anger and emotionally charged conversations at work, delivered for your team in Indonesia.
- Respond with composure
- De-escalate tense conversations
- Delivered in Indonesia
“Better People
A Stronger Indonesia”
Course at a glance
Course in a nutshell
A clear overview to help you quickly assess if this course is the right fit for your team.
| Course name | Diffusing Anger or Negative Emotions Lunch Talk in Indonesia |
|---|---|
| Primary capability | Recognise emotional escalation and use calm, respectful responses in challenging workplace conversations |
| Best for | Managers, team leaders, customer-facing staff and employees who handle difficult conversations |
| Level | Foundation to Advanced (customisable) |
| Delivery modes | Onsite in Indonesia, virtual or at an arranged venue |
| Standard duration | 2 full days, 9 a.m. to 5 p.m. |
| Other durations | 3 days, 1 day, half day, 90 minutes or 60 minutes |
| Group size | Minimum 1 – Maximum 25 participants |
| Group type | Private corporate groups only |
| Customisation | Fully customisable to your context and objectives |
| Certificate | Certificate of Completion (Knowles Training Institute) |
Quick facts
Key highlights at a glance.
A stronger Indonesia.”
What is the course
What is the Diffusing Anger or Negative Emotions Lunch Talk programme?
A practical corporate talk that helps teams recognise rising tension, respond without adding to it and move difficult conversations towards a constructive next step.
This corporate talk helps participants recognise rising tension, manage their own reactions and listen carefully. They practise clear boundaries and constructive language to move difficult conversations towards a safer, workable next step.
Is this right for your team
Is this built for your team?
This talk is suited to teams that encounter frustration or emotionally charged conversations at work. It focuses on practical communication and de-escalation, not counselling or clinical treatment.
- Handle customer complaints or tense service conversations
- Give managers and teams a shared approach to de-escalation
- Practise respectful responses to challenging workplace behaviour
- Set clear boundaries and agree on appropriate next steps
- You are looking for a public, open-enrolment course
- You need a highly technical or specialist certification
- Your team is not yet ready for this level of training
- You are primarily looking for consultancy rather than training
Real business impact
Which workplace issues does this course fix?
Explore common patterns that can make difficult conversations harder to resolve.
Tangible results
What outcomes will participants achieve?
Participants practise practical responses for tense conversations and identify when to pause, set a boundary or seek support.
Course objectives
By the end of this course, participants will be able to:
- Recognise common signs of anger and emotional escalation
- Identify personal triggers and early signs of a reactive response
- Use a brief pause to choose a calm, professional response
- Use listening and acknowledgement to understand the concern
- Distinguish acknowledgement of feelings from agreement with a demand
- Use clear, non-inflammatory language in a tense conversation
- Set respectful limits when language or behaviour becomes unacceptable
- Offer options and clarify what can be done next
- Recognise when a conversation should be paused or moved to a safer setting
- Use the organisation’s reporting or escalation process when appropriate
- Reflect on a difficult exchange and identify a more constructive response
- Create a simple plan for applying de-escalation techniques at work
A practical, step-by-step approach
The 2-day learning journey
A practical progression from recognising escalation to responding calmly and choosing an appropriate next step.
Detailed and practical
Inside the curriculum
Eight focused modules on emotional cues, de-escalation language, boundaries and workplace practice.
How the learning happens
How the learning happens
An engaging, practical learning experience designed to help your team apply new skills with confidence.
Where these skills show up at work
Where these skills show up at work
Use calm, respectful responses in the conversations that shape everyday work.
Who should join?
Who should join?
For employees and managers who encounter frustration, complaints or emotionally charged conversations at work.
Entry point and experience level
Entry point and experience level
No specialist background is needed. Examples and practice can be tailored to participants’ roles and workplace procedures.
Course agenda
Your two-day agenda
A practical two-day progression from recognising tension to practising calm responses and planning appropriate follow-up.
Delivery options
Flexible delivery, customisation and facilitation
Choose the delivery option that works best for your team. All programmes can be tailored to your organisation’s needs.
We deliver the course at your office or preferred location across Indonesia, minimising disruption to your team.
An interactive virtual experience delivered via a secure platform, with the same high-quality content and engagement.
Prefer an external venue? We can arrange a professional training venue in major cities across Indonesia.
We can tailor examples and practice to customer-facing, supervisory or internal team conversations and your existing procedures.
Learning resources
What each participant takes away
High-quality resources to reinforce learning and support practical application back at work.
Pricing and investment
Pricing and investment
A cost-effective investment in your team’s capability. Group discounts are available for larger teams.
A focused session introducing practical ways to respond to tense conversations.
Introduce key concepts and practise a small set of communication techniques.
Develop practical understanding with time for examples and discussion.
Allow more time for scenario practice, reflection and workplace application.
Participant feedback
What participants are saying
Real feedback from professionals who have attended our corporate training programmes. Read more on our Knowles Training Institute Reviews page.
“Trainer provided constructive feedback and advice based on his experience, making the lessons more hands-on and applicable. The trainer is open to engaging participants on a work level to discuss real-life challenges.”
“The trainer is good and teaches you to put the skills into practice. Everyone needs this tool to apply in their day-to-day lives.”
“Yes. This has been one of the better strategic thinking courses. It helped me understand the importance of the approach.”
Our advantage
Why companies choose Knowles
Trusted by organisations across Indonesia and the region to deliver practical, high-impact training.
Frequently asked questions
Questions decision-makers ask
Straightforward answers to common questions from HR, L&D and business leaders.
1What are the benefits of corporate training?
Corporate training builds capability across your whole team at once, using your real challenges as the material. It is faster, more consistent and more cost-effective than sending people to public courses individually.
2Can you customise the course for our organisation?
Yes. All our corporate training programmes can be tailored to your industry, team objectives, and real workplace challenges.
3Do you offer onsite training in Indonesia?
Yes. We deliver at your office or a preferred location across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Bekasi and Bali.
4What is the typical group size?
Programmes run with a minimum of 1 and a maximum of 25 participants, which keeps every session interactive and personalised.
5How long is a standard course?
The standard format is 2 full days, 9 a.m. to 5 p.m. We also run 3-day, 1-day, half-day, 90-minute and 60-minute versions.
6Can you deliver virtually?
Yes. We offer flexible delivery options, including onsite, virtual, or a blended approach, depending on your needs.
7What industries do you work with?
We work across government, financial services, manufacturing, technology, healthcare, education, energy and professional services.
8Are your trainers experienced practitioners?
Yes. Our facilitators combine professional training experience with hands-on industry backgrounds relevant to your sector.
9Do you provide course materials?
Every participant receives a learner’s guide, a course workbook, digital resources and handouts. We do not provide PowerPoint slides for this course.
10Will participants receive a certificate?
Yes. Each participant receives a Certificate of Completion from Knowles Training Institute.
11How far in advance should we book?
We recommend three to four weeks, which allows time for a needs discussion and customisation. We can often accommodate shorter timelines.
12Can you help us identify the right course?
Yes. Tell us your goals and challenges and we will recommend the most suitable programme from our portfolio.
13Do you offer multi-course or annual training plans?
Yes. We build annual learning roadmaps and multi-course programmes, with preferential rates for larger commitments.
14What is the investment for a corporate programme?
Fees depend on the course, number of participants and delivery mode. Contact us for a customised proposal based on your specific needs.
15Are there any government funding options?
Funding schemes vary by programme and eligibility. We can advise on what may apply to your organisation in Indonesia.
16What support do you provide after the training?
Participants leave with a practical action plan, and our team follows up to support application back at work.
17Can we include our own case studies or examples?
Yes. Using your real scenarios makes the learning far more relevant, and we actively encourage it.
18Do you conduct a training needs analysis?
Yes. We can run a short needs analysis before the programme to sharpen the objectives and tailor the content.
19How do we get started?
Send us an enquiry with your goals, team size and preferred dates, and we will respond with a tailored proposal.
20Who can we speak to for a detailed proposal?
Contact our corporate training team at [email protected] and we will arrange a discussion.
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Our Indonesia presence
Available across Indonesia
We deliver private corporate training throughout Indonesia — onsite at your office, virtually, or at an arranged venue.
How it works
From first enquiry to live delivery
A simple, proven process to get your team the training they need.
Ready to get started?
Build calmer, more constructive workplace conversations
Get a tailored proposal for your corporate training needs. Our team will advise on the best solution for your goals, timeline and budget.
- No obligation
- Tailored to your needs
- Response within 1 working day
Get in touch
Get in touch
Tell us about your training needs and our team will get back to you within 1 working day.
Why get in touch?
A Stronger Indonesia.”