Knowles Training Institute  •  Indonesia

Design Thinking Facilitation Course in Indonesia

Facilitate design thinking workshops with confidence. Guide teams through empathy, ideation and prototyping to deliver user-centred outcomes that stick.

  • Facilitate design thinking with confidence
  • Guide teams to user-centred outcomes
  • Delivered in Indonesia

“Better People
A Stronger Indonesia”

Best forTeams & organisations
Duration2 days (flexible)
Group size1 – 25 participants
DeliveryOnsite, virtual or venue
CustomisableTailored to your needs
Private corporate trainingOnly your team, your goals
Practical applicationTools you can use immediately
Indonesia deliveryNationwide, major cities
Multi-duration optionsFrom 60 minutes to 3 days

Course at a glance

Course in a nutshell

A clear overview to help you quickly assess if this course is the right fit for your team.

Course name Design Thinking Facilitation Course in Indonesia
Primary capability Facilitate design thinking workshops that produce user-centred solutions and measurable innovation outcomes
Best for Facilitators, innovation leads, product managers, design practitioners, L&D professionals and team leaders
Level Foundation to Advanced (customisable)
Delivery modes Onsite in Indonesia, virtual or at an arranged venue
Standard duration 2 full days, 9 a.m. to 5 p.m.
Other durations 3 days, 1 day, half day, 90 minutes or 60 minutes
Group size Minimum 1 – Maximum 25 participants
Group type Private corporate groups only
Customisation Fully customisable to your context and objectives
Certificate Certificate of Completion (Knowles Training Institute)

Quick facts

Key highlights at a glance.

Practical, real-world learningFacilitation tools and design thinking tools you can apply immediately
Designed for Indonesian organisationsRelevant, practical and locally delivered
Flexible delivery and durationTailored to your team’s needs
Trusted by leading organisationsAcross Indonesia and the region
Group discounts availableUp to 40% for larger teams
Delivered across IndonesiaJakarta, Surabaya, Bandung, Medan and beyond
“Practical training. Real results.
A stronger Indonesia.”

What is the course

What is the Design Thinking Facilitation programme?

A practical, outcome-focused training programme designed to help teams build knowledge, apply tools and improve performance in real work situations.

The Design Thinking Facilitation programme equips your team with the skills, frameworks and facilitation techniques to lead design thinking workshops with confidence. Participants learn to guide teams through empathy, ideation and prototyping, turning design thinking from a concept into a repeatable practice that delivers user-centred outcomes for your organisation.

UnderstandKey concepts and best practices
ApplyTools and techniques in real situations
ImproveTeam performance and business outcomes

Is this right for your team

Is this built for your team?

This course is ideal for many organisations, but may not be the best fit for every situation. Here’s a quick guide to help you decide.

Ideal for teams who:
  • Want to lead design thinking workshops with confidence
  • Need to build innovation capability across the organisation
  • Are looking to develop in-house facilitators and innovation leads
  • Want measurable, user-centred outcomes from innovation workshops
Another course may be better if:
  • You are looking for a public, open-enrolment course
  • You need a highly technical or specialist certification
  • Your team is not yet ready for this level of training
  • You are primarily looking for consultancy rather than training
?Not sure this is the right course?Talk to our team for a quick, no-obligation discussion. We’ll help you find the best solution for your goals.Request a Consultation Customised Training

Real business impact

Which workplace issues does this course fix?

Turn common challenges into opportunities. This course helps address the real issues teams face in today’s workplace.

Innovation workshops that fail to deliver outcomesMove beyond unfocused brainstorming to facilitated sessions that produce actionable, user-centred solutions.
Lack of user empathy in solutionsApply empathy techniques so solutions address real user needs, not assumptions.
Facilitators who lack design thinking confidenceBuild the facilitation skills needed to lead design thinking workshops with structure and confidence.
Difficulty sustaining engagement in ideationUse facilitation techniques to keep teams engaged, creative and focused throughout the design thinking process.
Ideas that don’t translate into actionGuide teams from ideation to prototyping and testing so ideas become implemented solutions.
Design thinking treated as a one-off eventTurn design thinking into a repeatable practice that builds lasting innovation capability.

Tangible results

What outcomes will participants achieve?

Practical learning. Measurable impact. Participants leave with the skills, confidence and tools to make a real difference at work.

Facilitate effective design thinking workshopsLead structured design thinking sessions that produce actionable, user-centred outcomes.
Guide teams through empathy techniquesFacilitate empathy work that surfaces genuine user needs and insights.
Facilitate productive ideation sessionsUse ideation techniques to generate, develop and prioritise ideas with diverse teams.
Facilitate prototyping and iterationGuide teams from ideas to prototypes and rapid testing so solutions are validated early. This turns design thinking into a repeatable practice that delivers measurable innovation outcomes.
Build innovation capabilityDevelop the facilitation skills to run design thinking as an ongoing practice, not a one-off event. Your organisation builds lasting innovation capability that compounds over time.

Course objectives

By the end of this course, participants will be able to:

  1. Explain the design thinking process and its application to business challenges
  2. Facilitate design thinking workshops with structure and confidence
  3. Apply empathy techniques to surface genuine user needs and insights
  4. Facilitate ideation sessions that generate and develop diverse ideas
  5. Guide teams through prototyping and rapid testing
  6. Manage group dynamics and energy in design thinking sessions
  7. Select appropriate design thinking tools and techniques for different challenges
  8. Adapt design thinking workshops for in-person, virtual and hybrid delivery
  9. Facilitate feedback and iteration to refine solutions
  10. Measure and evaluate the outcomes of design thinking workshops
  11. Integrate design thinking as an ongoing practice within the organisation
  12. Apply facilitation best practice to continuously improve workshop outcomes

A practical, step-by-step approach

The 2-day learning journey

A structured, hands-on journey designed to build knowledge, apply skills and create real momentum for change.

1DiscoverExplore the design thinking process and facilitation fundamentals.
2DiagnoseIdentify current facilitation challenges and workshop gaps.
3PractiseApply facilitation techniques through guided design thinking exercises.
4ApplyFacilitate realistic design thinking scenarios and manage group dynamics.
5ImproveCreate an action plan to build design thinking capability in your organisation.

Detailed and practical

Inside the curriculum

Eight focused modules combining expert insight, practical tools and real-world application.

1Design Thinking FoundationsThe design thinking process and facilitation principles.
5Prototyping FacilitationGuiding teams from ideas to prototypes and testing.
2Empathy and User ResearchFacilitating empathy work that surfaces genuine user needs.
6Handling Group DynamicsManaging energy, engagement and difficult participants.
3Facilitation TechniquesCore techniques for leading design thinking workshops.
7Measuring ImpactEvaluating workshop outcomes and innovation results.
4Ideation FacilitationTechniques to generate, develop and prioritise ideas.
8Continuous ImprovementBuilding design thinking as an ongoing practice.
?Need this tailored to your team?We can customise the content, examples and activities to match your industry, challenges and objectives.Request a Consultation Customised Training

How the learning happens

How the learning happens

An engaging, practical learning experience designed to help your team apply new skills with confidence.

Interactive facilitationEngaging sessions led by experienced facilitators using discussion, activities and real examples.
Real-work scenariosApply concepts to relevant Indonesia workplace situations and industry examples.
Guided practiceHands-on exercises, templates and tools to build confidence and capability.
Group discussionLearn from different perspectives and share experiences across industries and roles.
Action planningTurn learning into real next steps with a practical action plan for your team.

Where these skills show up at work

Where these skills show up at work

Practical skills that make a real difference in your team’s daily work.

Innovation workshopsFacilitate design thinking workshops that generate user-centred ideas and actionable solutions.
Product and service developmentApply design thinking to develop products and services that genuinely meet user needs.
Strategic planning sessionsUse design thinking facilitation to align teams and develop clear, actionable strategies.
Change management initiativesFacilitate change management using design thinking to build buy-in and reduce resistance.
Customer experience improvementApply empathy techniques to understand and improve the customer experience.
Internal capability buildingDevelop in-house facilitators to run design thinking as an ongoing practice.

Who should join?

Who should join?

Designed for professionals across different roles and industries who want to build practical skills and make a bigger impact at work.

Minimum1 participantIdeal for individuals and small teams.
Maximum25 participantsKeeps the experience interactive and personalised.
ExecutivesCEOs, Directors, Senior Leaders
ManagersDepartment and Functional Managers
Team LeadersTeam Leads and Supervisors
OfficersOfficers and Programme Coordinators
AssistantsAssistants and Secretaries
All StaffTeam members across the organisation

Entry point and experience level

Entry point and experience level

A flexible programme that welcomes participants from different backgrounds and can be tailored to your team’s needs.

No formal prerequisitesOpen to all, with no specific academic or technical requirements. A willingness to learn is all you need.
Foundation to intermediate levelDesigned for professionals with little to moderate experience. Content is practical, easy to follow and immediately applicable.
Suitable for cross-functional teamsBrings together participants from different functions and backgrounds. Optional customisation is available for advanced groups.

Course agenda

Your two-day agenda

A practical and engaging two-day programme, designed to build knowledge and apply learning through real-world exercises.

Day 1 – Building FoundationsKey concepts, frameworks and practical application
09:00 – 10:30Welcome, introductions and course overviewSetting the context for Indonesia
10:30 – 12:00Module 1: Design Thinking FoundationsThe design thinking process and facilitation principles
12:00 – 13:00Lunch break
13:00 – 14:30Module 2: Empathy and User ResearchFacilitating empathy work that surfaces genuine user needs
14:30 – 15:45Module 3: Facilitation TechniquesCore techniques for leading design thinking workshops
15:45 – 17:00Module 4: Ideation FacilitationTechniques to generate, develop and prioritise ideas
Day 2 – From Insight to ActionApplying learning to real business situations
09:00 – 10:30Module 5: Prototyping FacilitationGuiding teams from ideas to prototypes and testing
10:30 – 12:00Module 6: Handling Group DynamicsManaging energy, engagement and difficult participants
12:00 – 13:00Lunch break
13:00 – 14:30Module 7: Measuring ImpactEvaluating workshop outcomes and innovation results
14:30 – 15:45Module 8: Continuous ImprovementBuilding design thinking as an ongoing practice
15:45 – 17:00Action planning and next stepsPersonal and organisational commitments

Delivery options

Flexible delivery, customisation and facilitation

Choose the delivery option that works best for your team. All programmes can be tailored to your organisation’s needs.

Onsite deliveryAt your premises

We deliver the course at your office or preferred location across Indonesia, minimising disruption to your team.

Virtual deliveryLive online, anywhere

An interactive virtual experience delivered via a secure platform, with the same high-quality content and engagement.

Arranged venueWe handle the logistics

Prefer an external venue? We can arrange a professional training venue in major cities across Indonesia.

Tailored facilitationBuilt around your needs

We customise content, examples and exercises to reflect your industry, business goals and team experience.

?Need something built entirely around your organisation?We build customised programmes around your objectives, industry and team — from delivery to content.Customised Training Request a Consultation

Learning resources

What each participant takes away

High-quality resources to reinforce learning and support practical application back at work.

Learner’s guideA comprehensive guide with key concepts, tools and references.
Course workbookPractical exercises, templates and worksheets to apply during and after the course.
Digital resourcesUseful tools, checklists and additional reading materials (where applicable).
Course handoutsKey slides, models and summaries for easy reference.
Certificate of completionA Certificate of Completion from Knowles Training Institute.
No PowerPoint slides providedTo encourage active participation and a richer learning experience, we do not provide PowerPoint slides for this course.

Pricing and investment

Pricing and investment

A cost-effective investment in your team’s capability. Group discounts are available for larger teams.

Lunch Talk1 – 2 hours$679.97USD

A high-impact, focused session ideal for awareness and key insights.

Half DayUp to 4 hours$259.97USD

Build core knowledge and practical skills in a shorter format.

Most PopularFull Day1 day$419.97USD

Our most popular option, combining depth and practical application.

2 Day2 days$569.97USD

A comprehensive programme with more practice, discussion and real-world application.

Request a customised quotationGet a tailored proposal for your team, including group discounts of up to 40%.Request a Quotation Customised TrainingGroup discount availableup to 40%

Participant feedback

What participants are saying

Real feedback from professionals who have attended our corporate training programmes. Read more on our Knowles Training Institute Reviews page.

4,800+Professionals trained in Indonesia
4.8/5Average course rating
96%Would recommend to a colleague
300+Organisations have trained with us

“Trainer provided constructive feedback and advice based on his experience, making the lessons more hands-on and applicable. The trainer is open to engaging participants on a work level to discuss real-life challenges.”

Singapore Institute of Management Group LimitedBalanced Scorecard Course

“The trainer is good and teaches you to put the skills into practice. Everyone needs this tool to apply in their day-to-day lives.”

Singapore Police ForceNegotiation Skills Course

“Yes. This has been one of the better strategic thinking courses. It helped me understand the importance of the approach.”

Nanyang PolytechnicStrategic Thinking Course
Read more reviews from our clientsVerified feedback from the organisations we have trained, with the course and date for each one.Read All Reviews

Our advantage

Why companies choose Knowles

Trusted by organisations across Indonesia and the region to deliver practical, high-impact training.

Broad course portfolio100+ practical courses across key business functions.
Private corporate deliveryOnly your team, your goals, your context.
Customisable programmesTailored to your industry, challenges and objectives.
Responsive supportA dedicated team from enquiry to delivery and beyond.
Practical, real-world learningTools and techniques you can apply immediately.
Regional experienceTrusted by organisations across Southeast Asia, including Indonesia.

Frequently asked questions

Questions decision-makers ask

Straightforward answers to common questions from HR, L&D and business leaders.

1What are the benefits of corporate training?

Corporate training builds capability across your whole team at once, using your real challenges as the material. It is faster, more consistent and more cost-effective than sending people to public courses individually.

2Can you customise the course for our organisation?

Yes. All our corporate training programmes can be tailored to your industry, team objectives, and real workplace challenges.

3Do you offer onsite training in Indonesia?

Yes. We deliver at your office or a preferred location across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Bekasi and Bali.

4What is the typical group size?

Programmes run with a minimum of 1 and a maximum of 25 participants, which keeps every session interactive and personalised.

5How long is a standard course?

The standard format is 2 full days, 9 a.m. to 5 p.m. We also run 3-day, 1-day, half-day, 90-minute and 60-minute versions.

6Can you deliver virtually?

Yes. We offer flexible delivery options, including onsite, virtual, or a blended approach, depending on your needs.

7What industries do you work with?

We work across government, financial services, manufacturing, technology, healthcare, education, energy and professional services.

8Are your trainers experienced practitioners?

Yes. Our facilitators combine professional training experience with hands-on industry backgrounds relevant to your sector.

9Do you provide course materials?

Every participant receives a learner’s guide, a course workbook, digital resources and handouts. We do not provide PowerPoint slides for this course.

10Will participants receive a certificate?

Yes. Each participant receives a Certificate of Completion from Knowles Training Institute.

11How far in advance should we book?

We recommend three to four weeks, which allows time for a needs discussion and customisation. We can often accommodate shorter timelines.

12Can you help us identify the right course?

Yes. Tell us your goals and challenges and we will recommend the most suitable programme from our portfolio.

13Do you offer multi-course or annual training plans?

Yes. We build annual learning roadmaps and multi-course programmes, with preferential rates for larger commitments.

14What is the investment for a corporate programme?

Fees depend on the course, number of participants and delivery mode. Contact us for a customised proposal based on your specific needs.

15Are there any government funding options?

Funding schemes vary by programme and eligibility. We can advise on what may apply to your organisation in Indonesia.

16What support do you provide after the training?

Participants leave with a practical action plan, and our team follows up to support application back at work.

17Can we include our own case studies or examples?

Yes. Using your real scenarios makes the learning far more relevant, and we actively encourage it.

18Do you conduct a training needs analysis?

Yes. We can run a short needs analysis before the programme to sharpen the objectives and tailor the content.

19How do we get started?

Send us an enquiry with your goals, team size and preferred dates, and we will respond with a tailored proposal.

20Who can we speak to for a detailed proposal?

Contact our corporate training team at [email protected] and we will arrange a discussion.

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Our Indonesia presence

Available across Indonesia

We deliver private corporate training throughout Indonesia — onsite at your office, virtually, or at an arranged venue.

Onsiteat your officeVirtualonline deliveryArranged venueat a hotel or training centre
SUMATRAKALIMANTANSULAWESIJAVAINDONESIAMedanJakartaBandungSemarangSurabayaMakassar
Key citiesWe deliver training in major cities across Indonesia, including:
JakartaCapital city, business hub
SurabayaEast Java, major business centre
BandungInnovation and education hub
MedanSumatra, key industrial hub
SemarangCentral Java, growing business community
MakassarSulawesi, strategic regional hub
And many other cities across IndonesiaContact us to discuss your preferred location.

How it works

From first enquiry to live delivery

A simple, proven process to get your team the training they need.

1Share your needTell us about your team, your goals and the challenges you want to address.
2Align scopeWe’ll discuss your requirements and tailor the course content, duration and delivery mode.
3Confirm proposalReceive a detailed proposal with training objectives, outline, logistics and investment.
4Deliver trainingWe deliver engaging, practical training onsite, virtually or at an arranged venue.
5Review outcomesWe gather feedback, measure results and discuss next steps to support your development.

Ready to get started?

Build a stronger, future-ready team in Indonesia

Get a tailored proposal for your corporate training needs. Our team will advise on the best solution for your goals, timeline and budget.

  • No obligation
  • Tailored to your needs
  • Response within 1 working day

Get in touch

Get in touch

Tell us about your training needs and our team will get back to you within 1 working day.

Consent

Your information is secure and will only be used to respond to your enquiry.

Why get in touch?

Response within 1 working dayOur team will get back to you quickly with tailored advice.
Tailored training adviceWe’ll help you find the right course, duration and delivery option for your team.
Private corporate trainingAll training is tailored to your organisation, team and objectives.
Full support for Indonesia deliveryWe can deliver training at your office, virtually or at an arranged venue across Indonesia.
“Better People
A Stronger Indonesia.”

Knowles Training Institute · Indonesia