Knowles Training Institute  •  Indonesia

Crisis Management and Business Continuity Planning Course in Indonesia

Practical, private corporate training that helps teams make sound crisis decisions, solve workplace workplace challenges and act with confidence.

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  • Build crisis decision capability
  • Solve workplace workplace challenges
  • Delivered in Indonesia

“Better People
A Stronger Indonesia”

Best forTeams & organisations
Duration2 days (flexible)
Group size1 – 25 participants
DeliveryOnsite, virtual or venue
CustomisableTailored to your needs

Private corporate trainingOnly your team, your goals
Practical applicationTools you can use immediately
Indonesia deliveryNationwide, major cities
Multi-duration responsesFrom 60 minutes to 3 days

Course at a glance

Course in a nutshell

A clear overview to help you quickly assess if this course is the right fit for your team.

Course name Crisis Management and Business Continuity Planning Course in Indonesia
Primary capability Build structured crisis management and business continuity and practical crisis management and business continuity capability
Best for Managers, team leaders, executives, officers and staff
Level Foundation to Advanced (customisable)
Delivery modes Onsite in Indonesia, virtual or at an arranged venue
Standard duration 2 full days, 9 a.m. to 5 p.m.
Other durations 3 days, 1 day, half day, 90 minutes or 60 minutes
Group size Minimum 1 – Maximum 25 participants
Group type Private corporate groups only
Customisation Fully customisable to your context and objectives
Certificate Certificate of Completion (Knowles Training Institute)

Quick facts

Key highlights at a glance.

Practical, real-world crisis decisionsFrameworks and techniques you can apply in leadership situations
Designed for Indonesian organisationsRelevant, practical and locally delivered
Flexible delivery and durationTailored to your team’s needs
Trusted by leading organisationsAcross Indonesia and the region
Group discounts availableUp to 40% for larger teams
Delivered across IndonesiaJakarta, Surabaya, Bandung, Medan and beyond
“Practical training. Real results.
A stronger Indonesia.”

What is the course

What is the Crisis Management and Business Continuity Planning programme?

A practical, outcome-focused training programme designed to help teams build knowledge, apply tools and improve performance in real work situations.

The Crisis Management and Business Continuity Planning programme gives managers practical tools for identifying operational risks, preparing for disruption, coordinating crisis response, protecting critical functions and developing continuity and recovery plans.

PrepareIdentify risks, critical activities, dependencies and continuity requirements

RespondCoordinate crisis decisions, communication and immediate response actions

RecoverRestore critical operations, learn from disruption and strengthen resilience

Is this right for your team

Is this built for your team?

This course is designed for teams that need a clearer, more consistent way to analyse issues, evaluate responses and reach practical crisis decisions.

Ideal for teams who:
  • Want a structured approach to workplace crisis decisions and workplace challenges
  • Are looking for a private, tailored training experience
  • Need relevant, Indonesia-based training delivery
  • Value actionable tools and measurable results
Another course may be better if:
  • You are looking for a public, open-enrolment course
  • You need a highly technical or specialist certification
  • Your team needs a highly technical specialist programme instead
  • You are primarily looking for consultancy rather than training

?Not sure this is the right course?Talk to our team for a quick, no-obligation discussion. We’ll help you find the best solution for your goals.Request a Consultation Customised Training

Real business impact

Which workplace issues does this course fix?

Help teams address recurring workplace issues with a clear, structured crisis management, risk preparedness and business continuity planning process.

Unstructured crisis decisionsReplace rushed or inconsistent crisis decisions with a repeatable approach to assessing responses and consequences.
Recurring workplace workplace challengesIdentify emotional and workplace triggers and move from repeated fixes to practical, lasting solutions.
Incomplete workplace challenge analysisDefine the real issue, separate symptoms from causes and use evidence before choosing a response.
Conflicting prioritiesClarify leadership considerations, interpersonal considerations and stakeholder needs when priorities compete.
Limited responses analysisCompare alternatives systematically instead of choosing the first workable option.
Delayed crisis decisionsSet clear crisis decision leadership considerations, responsibilities and next steps so issues do not remain unresolved.

Tangible results

What outcomes will participants achieve?

Practical learning. Clearer thinking. Participants leave with tools to analyse situations, evaluate responses and take appropriate action.

Stronger risk preparednessIdentify operational risks, vulnerabilities, dependencies and critical business activities.
Better crisis responseClarify roles, escalation paths, decision-making and communication during disruptive events.
More practical continuity plansDevelop workable approaches for maintaining critical products, services, people and processes.
Stronger recovery planningPlan restoration, prioritisation and recovery actions following a major disruption.
Practical resilience actionBuild an action plan for testing, maintaining and improving business continuity arrangements.

Course objectives

By the end of this course, participants will be able to:

  1. Explain the principles of crisis management and business continuity planning
  2. Identify critical business functions, processes, resources and dependencies
  3. Recognise operational risks and potential disruption scenarios
  4. Assess the potential impact of different business interruptions
  5. Establish practical crisis roles, responsibilities and escalation procedures
  6. Develop clear crisis communication approaches for key stakeholders
  7. Prioritise essential activities and continuity requirements
  8. Develop practical business continuity and contingency plans
  9. Plan alternative resources, work arrangements and operational responses
  10. Develop recovery and restoration priorities after disruption
  11. Test continuity arrangements through exercises and scenario-based practice
  12. Review and improve continuity plans based on lessons learned

A practical, step-by-step approach

The 2-day learning journey

A structured, hands-on journey that moves from risk identification and preparedness to crisis response, continuity, recovery and plan testing.

1AssessIdentify risks, critical activities, dependencies and potential disruption scenarios.
2PrepareDefine priorities, roles, resources and continuity strategies for critical operations.
3RespondCoordinate decisions, escalation, communication and immediate crisis actions.
4RecoverRestore priority activities and manage the transition back to normal operations.
5ImproveTest plans, capture lessons and strengthen resilience through continuous improvement.

Detailed and practical

Inside the curriculum

Eight focused modules combining crisis decision frameworks, leadership tools and real-world application.

1Crisis Management and Business Continuity FoundationsUnderstand crisis management, continuity planning, resilience and key planning principles.
5Business Continuity StrategiesDevelop practical strategies for maintaining critical operations during disruption.
2Risk and Business Impact AssessmentIdentify threats, critical functions, dependencies and the potential impact of disruption.
6Crisis Communication and Stakeholder CoordinationPlan clear communications, escalation and stakeholder coordination during a crisis.
3Crisis Response Roles and Decision-MakingEstablish response roles, escalation paths, priorities and decision-making processes.
7Recovery and Restoration PlanningPrioritise recovery actions and restore critical activities after a disruptive event.
4Business Continuity and Contingency PlanningBuild practical continuity plans, alternatives and response arrangements for critical operations.
8Testing, Review and Resilience ImprovementExercise plans, capture lessons learned and improve continuity arrangements over time.

?Need this tailored to your team?We can customise the content, examples and activities to match your industry, challenges and objectives.Request a Consultation Customised Training

How the learning happens

How the learning happens

An engaging, practical learning experience designed to help teams practise structured thinking and apply it to realistic workplace situations.

Interactive facilitationFacilitated discussions, exercises and examples make crisis decision concepts easier to apply.
Real-work scenariosWork through realistic Indonesia workplace scenarios involving interpersonal considerations, uncertainty and competing priorities.
Guided practiceUse workplace challenge-framing, root-cause, option-evaluation and action-planning tools through guided practice.
Group discussionCompare how different roles approach the same workplace challenge and surface assumptions or overlooked considerations.
Action planningTranslate learning into a practical plan for improving one crisis decision or recurring workplace challenge at work.

Where these skills show up at work

Where these skills show up at work

Practical crisis management, risk preparedness and business continuity planning skills that support stronger relationships, communication and team performance.

Team crisis decisionsClarify shared objectives, crisis decision roles and leadership considerations when several people are involved.
Stakeholder crisis decisionsExplain the rationale behind crisis decisions and consider stakeholder needs, relationship and team considerations and constraints.
Operational leadershipChallenge inefficient processes and generate practical inclusive ideas for improving how work gets done.
Project crisis decisionsEvaluate scope, relationship and team considerations, dependencies and alternatives when project issues require action.
Recovery planningSupport leaders with structured analysis, clear recommendations and practical responses.
Testing and improvementUse relevant facts, evidence and available data to strengthen crisis decisions without replacing human judgement.

Who should join?

Who should join?

Designed for professionals across roles and industries who need to make sound crisis decisions, solve workplace challenges and recommend practical actions.

Minimum1 participantIdeal for individuals and small teams.
Maximum25 participantsKeeps the experience interactive and personalised.
ExecutivesCEOs, Directors and Senior Leaders
ManagersDepartment and Functional Managers
Team LeadersTeam Leads and Supervisors
OfficersOfficers and Programme Coordinators
AssistantsAssistants and Secretaries
All StaffTeam members across the organisation

Entry point and experience level

Entry point and experience level

A flexible programme for participants with different levels of experience, with examples and exercises tailored to your team’s needs.

No formal prerequisitesOpen to participants who regularly make crisis decisions or help solve workplace workplace challenges. No specific academic or technical requirement is needed.
Foundation to intermediate levelSuitable for professionals who want a practical structure for analysing issues, comparing responses and deciding on next steps.
Suitable for mixed-role teamsWorks well for mixed functions because participants can practise a shared approach to analysing issues and reaching crisis decisions.

Course agenda

Your two-day agenda

A practical two-day programme that builds a structured approach to defining workplace challenges, evaluating responses and making crisis decisions through realistic exercises.

Day 1 – Framing and AnalysingDecision principles, workplace challenge framing and analysis
09:00 – 10:30Welcome, introductions and crisis management and business continuity overviewSetting the context for workplace crisis decisions in Indonesia
10:30 – 12:00Module 1: Decision-Making FoundationsDecision types, leadership considerations, assumptions and common crisis decision traps
12:00 – 13:00Lunch break
13:00 – 14:30Module 2: Problem Definition and FramingClarifying scope, symptoms, causes and desired outcomes
14:30 – 15:45Module 3: Root Cause AnalysisIdentify contributing factors and test the workplace challenge definition
15:45 – 17:00Module 4: Generating Practical SolutionsCreate alternatives, challenge assumptions and avoid premature closure

Day 2 – Evaluating and ActingEvaluate responses and turn crisis decisions into action
09:00 – 10:30Module 5: Evaluating OptionsCompare alternatives using leadership considerations, evidence, relationship and team considerations and interpersonal considerations
10:30 – 12:00Module 6: Decision Biases and JudgementRecognise bias, uncertainty and judgement traps
12:00 – 13:00Lunch break
13:00 – 14:30Module 7: Communicating and Implementing DecisionsBuild alignment, assign actions and communicate crisis decisions clearly
14:30 – 15:45Module 8: Reviewing Outcomes and LearningReview results, capture lessons and improve future crisis decisions
15:45 – 17:00Decision action plan and next stepsPersonal and organisational commitments

Delivery responses

Flexible delivery, customisation and facilitation

Choose the delivery option that works best for your team. All programmes can be tailored to your organisation’s needs.

Onsite deliveryAt your premises

We deliver the course at your office or preferred location across Indonesia, minimising disruption to your team.

Virtual deliveryLive online, anywhere

An interactive virtual experience delivered via a secure platform, with the same high-quality content and engagement.

Arranged venueWe handle the logistics

Prefer an external venue? We can arrange a professional training venue in major cities across Indonesia.

Tailored facilitationBuilt around your needs

We customise content, examples and exercises to reflect your industry, business goals and team experience.

?Need something built entirely around your organisation?We build customised programmes around your objectives, industry and team — from delivery to content.Customised Training Request a Consultation

Learning resources

What each participant takes away

High-quality resources to reinforce learning and support practical application back at work.

Learner’s guideA comprehensive guide with key concepts, tools and references.
Course workbookPractical exercises, templates and worksheets to apply during and after the course.
Digital resourcesUseful tools, checklists and additional reading materials (where applicable).
Course handoutsKey slides, models and summaries for easy reference.
Certificate of completionA Certificate of Completion from Knowles Training Institute.

No PowerPoint slides providedTo encourage active participation and a richer learning experience, we do not provide PowerPoint slides for this course.

Pricing and investment

Pricing and investment

A cost-effective investment in your team’s capability. Group discounts are available for larger teams.

Lunch Talk1 – 2 hours$679.97USD

A high-impact, focused session ideal for awareness and key insights.

Half DayUp to 4 hours$259.97USD

Build core knowledge and practical skills in a shorter format.

Most PopularFull Day1 day$419.97USD

Our most popular option, combining depth and practical application.

2 Day2 days$569.97USD

A comprehensive programme with more practice, discussion and real-world application.

Request a customised quotationGet a tailored proposal for your team, including group discounts of up to 40%.Request a Quotation Customised TrainingGroup discount availableup to 40%

Participant feedback

What participants are saying

Real feedback from professionals who have attended our corporate training programmes. Read more on our Knowles Training Institute Reviews page.

4,800+Professionals trained in Indonesia
4.8/5Average course rating
96%Would recommend to a colleague
300+Organisations have trained with us

“Trainer provided constructive feedback and advice based on his experience, making the lessons more hands-on and applicable. The trainer is open to engaging participants on a work level to discuss real-life challenges.”

Singapore Institute of Management Group LimitedBalanced Scorecard Course

“The trainer is good and teaches you to put the skills into practice. Everyone needs this tool to apply in their day-to-day lives.”

Singapore Police ForceNegotiation Skills Course

“Yes. This has been one of the better strategic thinking courses. It helped me understand the importance of the approach.”

Nanyang PolytechnicStrategic Thinking Course

Read more reviews from our clientsVerified feedback from the organisations we have trained, with the course and date for each one.Read All Reviews

Our advantage

Why companies choose Knowles

Trusted by organisations across Indonesia and the region to deliver practical, high-impact training.

Broad course portfolio100+ practical courses across key business functions.
Private corporate deliveryOnly your team, your goals, your context.
Customisable programmesTailored to your industry, challenges and objectives.
Responsive supportA dedicated team from enquiry to delivery and beyond.
Practical, real-world crisis decisionsTools and techniques you can apply immediately.
Regional experienceTrusted by organisations across Southeast Asia, including Indonesia.

Frequently asked questions

Questions decision-makers ask

Straightforward answers to common questions from HR, L&D and business leaders.

1What are the benefits of corporate training?

Corporate training builds capability across your whole team at once, using your real challenges as the material. It is faster, more consistent and more cost-effective than sending people to public courses individually.

2Can you customise the course for our organisation?

Yes. All our corporate training programmes can be tailored to your industry, team objectives, and real workplace challenges.

3Do you offer onsite training in Indonesia?

Yes. We deliver at your office or a preferred location across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Bekasi and Bali.

4What is the typical group size?

Programmes run with a minimum of 1 and a maximum of 25 participants, which keeps every session interactive and personalised.

5How long is a standard course?

The standard format is 2 full days, 9 a.m. to 5 p.m. We also run 3-day, 1-day, half-day, 90-minute and 60-minute versions.

6Can you deliver virtually?

Yes. We offer flexible delivery responses, including onsite, virtual, or a blended approach, depending on your needs.

7What industries do you work with?

We work across government, financial services, manufacturing, technology, healthcare, education, energy and professional services.

8Are your trainers experienced practitioners?

Yes. Our facilitators combine professional training experience with hands-on industry backgrounds relevant to your sector.

9Do you provide course materials?

Every participant receives a learner’s guide, a course workbook, digital resources and handouts. We do not provide PowerPoint slides for this course.

10Will participants receive a certificate?

Yes. Each participant receives a Certificate of Completion from Knowles Training Institute.

11How far in advance should we book?

We recommend three to four weeks, which allows time for a needs discussion and customisation. We can often accommodate shorter timelines.

12Can you help us identify the right course?

Yes. Tell us your goals and challenges and we will recommend the most suitable programme from our portfolio.

13Do you offer multi-course or annual training plans?

Yes. We build annual learning roadmaps and multi-course programmes, with preferential rates for larger commitments.

14What is the investment for a corporate programme?

Fees depend on the course, number of participants and delivery mode. Contact us for a customised proposal based on your specific needs.

15Are there any government funding responses?

Funding schemes vary by programme and eligibility. We can advise on what may apply to your organisation in Indonesia.

16What support do you provide after the training?

Participants leave with a practical action plan, and our team follows up to support application back at work.

17Can we include our own case studies or examples?

Yes. Using your real scenarios makes the learning far more relevant, and we actively encourage it.

18Do you conduct a training needs analysis?

Yes. We can run a short needs analysis before the programme to sharpen the objectives and tailor the content.

19How do we get started?

Send us an enquiry with your goals, team size and preferred dates, and we will respond with a tailored proposal.

20Who can we speak to for a detailed proposal?

Contact our corporate training team at [email protected] and we will arrange a discussion.

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Our Indonesia presence

Available across Indonesia

We deliver private corporate training throughout Indonesia — onsite at your office, virtually, or at an arranged venue.

Onsiteat your officeVirtualonline deliveryArranged venueat a hotel or training centre
SUMATRAKALIMANTANSULAWESIJAVAINDONESIAMedanJakartaBandungSemarangSurabayaMakassar

Key citiesWe deliver training in major cities across Indonesia, including:
JakartaCapital city, business hub
SurabayaEast Java, major business centre
BandungInnovation and education hub
MedanSumatra, key industrial hub
SemarangCentral Java, growing business community
MakassarSulawesi, strategic regional hub
And many other cities across IndonesiaContact us to discuss your preferred location.

How it works

From first enquiry to live delivery

A simple, proven process to get your team the training they need.

1Share your needTell us about your team, your goals and the challenges you want to address.
2Align scopeWe’ll discuss your requirements and tailor the course content, duration and delivery mode.
3Confirm proposalReceive a detailed proposal with training objectives, outline, logistics and investment.
4Deliver trainingWe deliver engaging, practical training onsite, virtually or at an arranged venue.
5Review outcomesWe gather feedback, measure results and discuss next steps to support your development.

Ready to get started?

Build stronger crisis decision-makers and workplace challenge-solvers in Indonesia

Get a tailored proposal for your corporate training needs. Our team will advise on the right format, scope and delivery for your goals, timeline and budget.

  • No obligation
  • Tailored to your needs
  • Response within 1 working day

Get in touch

Get in touch

Tell us about your training needs and our team will get back to you within 1 working day.

Consent

Your information is secure and will only be used to respond to your enquiry.

Why get in touch?

Response within 1 working dayOur team will get back to you quickly with tailored advice.
Tailored training adviceWe’ll help you find the right course, duration and delivery option for your team.
Private corporate trainingAll training is tailored to your organisation, team and objectives.
Full support for Indonesia deliveryWe can deliver training at your office, virtually or at an arranged venue across Indonesia.
“Better People
A Stronger Indonesia.”

Knowles Training Institute · Indonesia