Knowles Training Institute • Indonesia
Crisis Communication Presentations Course in Indonesia
Prepare and deliver clear crisis briefings, explain what is known and respond to difficult questions with empathy and composure.
- Present verified facts
- Handle difficult questions
- Delivered in Indonesia
“Better People
A Stronger Indonesia”
Course at a glance
Course in a nutshell
A clear overview to help you quickly assess if this course is the right fit for your team.
| Course name | Crisis Communication Presentations Course in Indonesia |
|---|---|
| Primary capability | Structure and deliver credible crisis presentations under pressure |
| Best for | Leaders, spokespersons, communications teams, HR and incident managers |
| Level | Foundation to intermediate (customisable) |
| Delivery modes | Onsite in Indonesia, virtual or at an arranged venue |
| Standard duration | 2 full days, 9 a.m. to 5 p.m. |
| Other durations | 3 days, 1 day, half day, 90 minutes or 60 minutes |
| Group size | Minimum 1 – Maximum 25 participants |
| Group type | Private corporate groups only |
| Customisation | Fully customisable to your context and objectives |
| Certificate | Certificate of Completion (Knowles Training Institute) |
Quick facts
Key highlights at a glance.
A stronger Indonesia.”
What is the course
What is the Crisis Communication Presentations programme?
A practical programme for professionals who must explain an incident, address stakeholder concerns and present the organisation’s response.
Participants learn to organise verified information into concise briefings, acknowledge uncertainty and explain immediate actions. They practise an empathetic opening, clear spoken delivery and difficult questions using simulated incidents relevant to Indonesian organisations.
Is this right for your team
Is this built for your team?
Choose this programme when your team needs to brief employees, customers or other stakeholders during an incident.
- Need to deliver timely, accurate crisis briefings
- Want to align leaders and designated spokespersons
- Present to employees or customers across Indonesia
- Need rehearsal with questions and feedback
- You are looking for a public, open-enrolment course
- You need technical incident response certification
- You mainly need basic public speaking skills
- You need a crisis consultant to manage a live incident
Real business impact
Which workplace issues does this course fix?
Address presentation habits that leave audiences confused, concerned or unsure what to do during a crisis.
Tangible results
What outcomes will participants achieve?
Participants practise observable presentation skills through briefings, questioning and feedback.
Course objectives
By the end of this course, participants will be able to:
- Identify the purpose and audience of a crisis presentation
- Analyse stakeholders’ immediate concerns and information needs
- Distinguish verified facts, assumptions and unanswered questions
- Prepare an initial statement with an appropriate approval check
- Structure a concise briefing around impact, response and next steps
- Explain uncertainty without speculation or false reassurance
- Use plain language to explain complex incident information
- Demonstrate empathy through wording, voice and body language
- Respond to challenging questions with clear boundaries
- Align messages across spokespersons and presentation channels
- Revise a briefing when new information becomes available
- Evaluate a simulated presentation and plan further rehearsal
A practical, step-by-step approach
The 2-day learning journey
Move from an initial incident brief to a rehearsed presentation, difficult questions and a revised stakeholder update.
Detailed and practical
Inside the curriculum
Eight modules cover preparation, presentation delivery, questioning and coordinated updates.
How the learning happens
How the learning happens
Build presentation skills through realistic incident briefs, spoken rehearsal and targeted feedback.
Where these skills show up at work
Where these skills show up at work
Apply the skills when stakeholders need a clear spoken explanation of an incident and the organisation’s response.
Who should join?
Who should join?
Designed for professionals who present, facilitate, brief, train or communicate with groups and want more purposeful audience participation.
Entry point and experience level
Entry point and experience level
Suitable for new crisis presenters and experienced speakers who want structured rehearsal and feedback.
Course agenda
Your two-day agenda
Day 1 develops a clear briefing; Day 2 rehearses delivery, questioning and updates as the incident changes.
Delivery options
Flexible delivery, customisation and facilitation
Choose the delivery option that works best for your team. All programmes can be tailored to your organisation’s needs.
We deliver the course at your office or preferred location across Indonesia, minimising disruption to your team.
An interactive virtual experience delivered via a secure platform, with the same high-quality content and engagement.
Prefer an external venue? We can arrange a professional training venue in major cities across Indonesia.
We adapt the incident scenarios, stakeholder roles and feedback focus to your sector, communication procedures and presenter experience.
Learning resources
What each participant takes away
High-quality resources to reinforce learning and support practical application back at work.
Pricing and investment
Pricing and investment
Invest in your team’s ability to explain incidents clearly and respond to stakeholder concerns. Group discounts are available for larger teams.
A focused session on clear messages and the essentials of a crisis briefing.
Practise an initial statement and a concise stakeholder update.
Combine briefing preparation, spoken delivery and difficult-question practice.
Rehearse an evolving incident with feedback, revised updates and an action plan.
Participant feedback
What participants are saying
Real feedback from professionals who have attended our corporate training programmes. Read more on our Knowles Training Institute Reviews page.
“Trainer provided constructive feedback and advice based on his experience, making the lessons more hands-on and applicable. The trainer is open to engaging participants on a work level to discuss real-life challenges.”
“The trainer is good and teaches you to put the skills into practice. Everyone needs this tool to apply in their day-to-day lives.”
“Yes. This has been one of the better strategic thinking courses. It helped me understand the importance of the approach.”
Our advantage
Why companies choose Knowles
Trusted by organisations across Indonesia and the region to deliver practical, high-impact training.
Frequently asked questions
Questions decision-makers ask
Straightforward answers to common questions from HR, L&D and business leaders.
1What will participants practise?
Participants prepare and deliver crisis briefings, acknowledge uncertainty and answer challenging questions. Simulations allow them to revise their response after feedback.
2Can you customise the course for our organisation?
Yes. We can adapt the incident scenarios, stakeholder roles and exercises to your organisation’s communication priorities and existing approval process.
3Do you offer onsite training in Indonesia?
Yes. We deliver at your office or a preferred location across Indonesia, including Jakarta, Surabaya, Medan, Bandung, Semarang and Makassar.
4What is the typical group size?
Programmes run with a minimum of 1 and a maximum of 25 participants, which keeps every session interactive and personalised.
5How long is a standard course?
The standard format is 2 full days, 9 a.m. to 5 p.m. We also run 3-day, 1-day, half-day, 90-minute and 60-minute versions.
6Can you deliver virtually?
Yes. We offer flexible delivery options, including onsite, virtual, or a blended approach, depending on your needs.
7What industries do you work with?
We work across government, financial services, manufacturing, technology, healthcare, education, energy and professional services.
8Are your trainers experienced practitioners?
Yes. Our facilitators combine professional training experience with hands-on industry backgrounds relevant to your sector.
9Do you provide course materials?
Every participant receives a learner’s guide, a course workbook, digital resources and handouts. We do not provide PowerPoint slides for this course.
10Will participants receive a certificate?
Yes. Each participant receives a Certificate of Completion from Knowles Training Institute.
11How far in advance should we book?
We recommend three to four weeks, which allows time for a needs discussion and customisation. We can often accommodate shorter timelines.
12Does the course include crisis simulations?
Yes. Participants rehearse a briefing and questions using a simulated incident, then update their presentation as new information arrives.
13Do participants need presentation experience?
No formal presentation qualification is required. The programme starts with briefing structure and can be adjusted for experienced spokespersons.
14What is the investment for a corporate programme?
Fees depend on the course, number of participants and delivery mode. Contact us for a customised proposal based on your specific needs.
15How are unknown facts handled?
Participants practise stating what has been confirmed, acknowledging what remains unknown and explaining the next update. Exercises discourage speculation and unsupported promises.
16What support do you provide after the training?
Participants leave with a practical action plan, and our team follows up to support application back at work.
17Can we include our own case studies or examples?
Yes. We can use approved, anonymised scenarios and existing briefing procedures. Agree which information may be shared before the training.
18Do you conduct a training needs analysis?
Yes. A short needs discussion can identify the audiences, incident types and presentation challenges that should shape the exercises.
19How do we get started?
Send us an enquiry with your goals, team size and preferred dates, and we will respond with a tailored proposal.
20Who can we speak to for a detailed proposal?
Contact our corporate training team at [email protected] and we will arrange a discussion.
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Our Indonesia presence
Available across Indonesia
We deliver private corporate training throughout Indonesia — onsite at your office, virtually, or at an arranged venue.
How it works
From first enquiry to live delivery
A simple, proven process to get your team the training they need.
Ready to get started?
Prepare your team to present clearly during a crisis
Request a tailored proposal for Crisis Communication Presentations, based on your team, communication priorities and preferred delivery format.
- No obligation
- Tailored to your needs
- Response within 1 working day
Get in touch
Get in touch
Tell us about your training needs and our team will get back to you within 1 working day.
Why get in touch?
A Stronger Indonesia.”