Knowles Training Institute • Indonesia
Conflict Resolution and Mediation Techniques Course in Indonesia
Practical, private corporate training delivered in Indonesia — onsite, virtual or at an arranged venue.
- Build capability
- Solve real business challenges
- Delivered in Indonesia
“Better People
A Stronger Indonesia”
Course at a glance
Course in a nutshell
A clear overview to help you quickly assess if this course is the right fit for your team.
| Course name | Conflict Resolution and Mediation Techniques Course in Indonesia |
|---|---|
| Primary capability | Build practical skills for resolving workplace conflict and facilitating constructive mediation |
| Best for | Managers, team leaders, HR professionals, mediators and employees who handle workplace disputes |
| Level | Foundation to Advanced (customisable) |
| Delivery modes | Onsite in Indonesia, virtual or at an arranged venue |
| Standard duration | 2 full days, 9 a.m. to 5 p.m. |
| Other durations | 3 days, 1 day, half day, 90 minutes or 60 minutes |
| Group size | Minimum 1 – Maximum 25 participants |
| Group type | Private corporate groups only |
| Customisation | Fully customisable to your context and objectives |
| Certificate | Certificate of Completion (Knowles Training Institute) |
Quick facts
Key highlights at a glance.
A stronger Indonesia.”
What is the course
What is the Conflict Resolution and Mediation Techniques programme?
A practical, outcome-focused training programme designed to help teams build knowledge, apply tools and improve performance in real work situations.
The Conflict Resolution and Mediation Techniques programme equips your team with the practical skills, frameworks and confidence to address key challenges and create positive, measurable results in your organisation.
Is this right for your team
Is this built for your team?
This course is designed for organisations that want a practical, structured approach to workplace conflict, difficult conversations and mediation.
- Need practical methods for handling workplace disagreements and disputes
- Are looking for a private, tailored training experience
- Need relevant, Indonesia-based training delivery
- Value structured processes, actionable tools and sustainable agreements
- You are looking for a public, open-enrolment course
- You need a highly technical or specialist certification
- Your situation requires legal advice or formal investigation rather than skills training
- You are primarily looking for consultancy rather than training
Real business impact
Which workplace issues does this course fix?
Turn difficult workplace interactions into structured opportunities for clarification, dialogue and resolution.
Tangible results
What outcomes will participants achieve?
Practical learning. Structured application. Participants leave with tools and techniques they can use in real workplace conversations.
Course objectives
By the end of this course, participants will be able to:
- Identify common sources, patterns and stages of workplace conflict
- Distinguish positions, interests, needs and underlying issues
- Apply listening, questioning, reframing and de-escalation techniques
- Structure a mediation conversation from preparation through agreement
- Identify when conflict requires direct conversation, negotiation, mediation or escalation
- Use a structured process to prepare for and facilitate conflict-resolution conversations
- Adapt communication strategies to the people, issue and level of conflict
- Design business processes and operations around a new skillset
- Integrate technological advancements into business operations
- Develop the integration of new strategies across the team
- Analyse new business opportunities gained through new skills
- Apply best practices in using and developing Conflict Resolution Skills
A practical, step-by-step approach
The 2-day learning journey
A structured, hands-on journey that moves from understanding conflict to practising resolution and mediation techniques.
Detailed and practical
Inside the curriculum
Eight focused modules combining conflict-resolution concepts, practical tools and workplace application.
How the learning happens
How the learning happens
An engaging, practical learning experience designed to help participants handle difficult conversations and practise resolution techniques.
Where these skills show up at work
Where these skills show up at work
Practical conflict-resolution skills that support daily working relationships and organisational effectiveness.
Who should join?
Who should join?
Designed for professionals who may need to prevent, manage, resolve or facilitate workplace conflict.
Entry point and experience level
Entry point and experience level
A flexible programme for participants with different levels of experience in handling workplace conflict.
Course agenda
Your two-day agenda
A practical two-day programme that builds from conflict foundations to communication, mediation practice and resolution planning.
Delivery options
Flexible delivery, customisation and facilitation
Choose the delivery option that works best for your team. The course can be tailored to conflict types, participant roles and organisational context.
Practise with your own workplace scenarios at your office or preferred location across Indonesia.
Facilitated online role-plays, discussions and case work for distributed teams.
We can arrange a professional venue in major cities across Indonesia for private team learning.
We customise cases, role-plays, mediation scenarios and exercises to reflect your industry and team experience.
Learning resources
What each participant takes away
Practical resources to reinforce learning and support structured conflict handling back at work.
Pricing and investment
Pricing and investment
A cost-effective investment in your team’s capability. Group discounts are available for larger teams.
A high-impact, focused session ideal for awareness and key insights.
Build core knowledge and practical skills in a shorter format.
Our most popular option, combining depth and practical application.
A comprehensive programme with more practice, discussion and real-world application.
Participant feedback
What participants are saying
Real feedback from professionals who have attended our corporate training programmes. Read more on our Knowles Training Institute Reviews page.
“Trainer provided constructive feedback and advice based on his experience, making the lessons more hands-on and applicable. The trainer is open to engaging participants on a work level to discuss real-life challenges.”
“The trainer is good and teaches you to put the skills into practice. Everyone needs this tool to apply in their day-to-day lives.”
“Yes. This has been one of the better strategic thinking courses. It helped me understand the importance of the approach.”
Our advantage
Why companies choose Knowles
Trusted by organisations across Indonesia and the region to deliver practical, high-impact training.
Frequently asked questions
Questions decision-makers ask
Straightforward answers to common questions from HR, L&D and business leaders.
1What are the benefits of conflict-resolution training?
It gives participants a shared process for handling disagreement, difficult conversations and workplace disputes using realistic team scenarios.
2Can you customise the course for our organisation?
Yes. All our corporate training programmes can be tailored to your industry, team objectives, and real workplace challenges.
3Do you offer onsite conflict-resolution training in Indonesia?
Yes. We deliver at your office or preferred location across Indonesia, including Jakarta, Surabaya, Medan, Bandung, Semarang and Makassar.
4What is the typical group size?
Programmes run with a minimum of 1 and a maximum of 25 participants, which keeps every session interactive and personalised.
5How long is a standard course?
The standard format is 2 full days, 9 a.m. to 5 p.m. We also run 3-day, 1-day, half-day, 90-minute and 60-minute versions.
6Can you deliver virtually?
Yes. We offer flexible delivery options, including onsite, virtual, or a blended approach, depending on your needs.
7Can this course be adapted to different industries?
Yes. Examples, role-plays and case studies can be adapted to the workplace conflicts and stakeholder relationships relevant to your organisation.
8Can the facilitator adapt the mediation practice?
Yes. Facilitation can be adapted to participant roles, conflict types, organisational context and the level of mediation practice required.
9What materials do participants receive?
Participants receive a learner’s guide, workbook, digital resources and handouts. PowerPoint slides are not provided.
10Will participants receive a certificate?
Yes. Each participant receives a Certificate of Completion from Knowles Training Institute.
11How far in advance should we book?
We recommend three to four weeks, which allows time for a needs discussion and customisation. We can often accommodate shorter timelines.
12Can you help us identify the right course?
Yes. Tell us your goals and challenges and we will recommend the most suitable programme from our portfolio.
13Do you offer multi-course or annual training plans?
Yes. We build annual learning roadmaps and multi-course programmes, with preferential rates for larger commitments.
14What is the investment for a corporate programme?
Fees depend on the course, number of participants and delivery mode. Contact us for a customised proposal based on your specific needs.
15Are there any government funding options?
Funding schemes vary by programme and eligibility. We can advise on what may apply to your organisation in Indonesia.
16How can participants apply the learning after the course?
Participants leave with practical action-planning tools and can use the agreed process and templates when handling future workplace disputes.
17Can we include our own workplace disputes as case studies?
Yes. Realistic internal scenarios can be used where appropriate, with sensitive details handled carefully and respectfully.
18Can you conduct a needs discussion before the course?
Yes. A pre-course discussion can identify the conflict types, participant roles and outcomes that should shape the programme.
19How do we get started?
Send us an enquiry with your goals, team size and preferred dates, and we will respond with a tailored proposal.
20Who can we speak to for a detailed proposal?
Contact our corporate training team at [email protected] and we will arrange a discussion.
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Our Indonesia presence
Available across Indonesia
We deliver private corporate training throughout Indonesia — onsite at your office, virtually, or at an arranged venue.
How it works
From first enquiry to live delivery
A simple, proven process to get your team the training they need.
Ready to get started?
Build stronger workplace relationships in Indonesia
Get a tailored proposal for your conflict-resolution training needs. Our team will advise on the right format for your goals, timeline and budget.
- No obligation
- Tailored to your needs
- Response within 1 working day
Get in touch
Get in touch
Tell us about your training needs and our team will get back to you within 1 working day.
Why get in touch?
A Stronger Indonesia.”