Knowles Training Institute • Indonesia

Conflict Resolution and Mediation Skills Course in Indonesia

Practical, private corporate training that helps teams address workplace conflict constructively, facilitate difficult conversations and build workable agreements in Indonesia — onsite, virtual or at an arranged venue.

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Build conflict-management capability
Handle difficult workplace situations
Delivered in Indonesia

“Better People
A Stronger Indonesia”

Best forTeams & organisations

Duration2 days (flexible)

Group size1 – 25 participants

DeliveryOnsite, virtual or venue

CustomisableTailored to your needs

Private corporate trainingOnly your team, your goals

Practical applicationTools you can use immediately

Indonesia deliveryNationwide, major cities

Multi-duration optionsFrom 60 minutes to 3 days

Course at a glance

Course in a nutshell

A clear overview to help you quickly assess if this course is the right fit for your team.

Course name	Conflict Resolution and Mediation Skills Course in Indonesia
Primary capability	Build practical skills for managing conflict, difficult conversations and workplace mediation
Best for	Managers, team leaders, HR professionals, officers, executives and staff who handle workplace disagreements
Level	Foundation to Advanced (customisable)
Delivery modes	Onsite in Indonesia, virtual or at an arranged venue
Standard duration	2 full days, 9 a.m. to 5 p.m.
Other durations	3 days, 1 day, half day, 90 minutes or 60 minutes
Group size	Minimum 1 – Maximum 25 participants
Group type	Private corporate groups only
Customisation	Fully customisable to your context and objectives
Certificate	Certificate of Completion (Knowles Training Institute)

Quick facts

Key highlights at a glance.

Practical, real-world conflict skillsConversation structures and mediation techniques you can apply at work

Designed for Indonesian organisationsRelevant, practical and locally delivered

Flexible delivery and durationTailored to your team’s needs

Trusted by leading organisationsAcross Indonesia and the region

Group discounts availableUp to 40% for larger teams

Delivered across IndonesiaJakarta, Surabaya, Bandung, Medan and beyond

“Practical training. Real results.
A stronger Indonesia.”

What is the course

What is the Conflict Resolution and Mediation Skills programme?

A practical, outcome-focused training programme designed to help teams build knowledge, apply tools and improve performance in real work situations.

The Conflict Resolution and Mediation Skills programme equips your team with practical frameworks and communication techniques to understand conflict, manage difficult conversations, facilitate constructive dialogue and work towards workable agreements.

UnderstandCore conflict concepts and mediation principles

ApplyConflict-resolution and mediation techniques in real situations

ImproveHealthier working relationships and constructive business outcomes

Is this right for your team

Is this built for your team?

This course is ideal for many organisations, but may not be the best fit for every situation. Here’s a quick guide to help you decide.

Ideal for teams who:

Need practical skills for managing workplace disagreements
Want a private programme built around real team situations
Need practical conflict training delivered for an Indonesian workplace context
Value structured conversations, practical tools and follow-through

Another course may be better if:

You need an open-enrolment public programme rather than private team training
You need legal, clinical or specialist professional certification rather than skills training
Your immediate need is formal legal representation or a specialist dispute process
You are primarily seeking ongoing dispute consultancy rather than participant training

?Not sure this is the right course?Talk to our team for a quick, no-obligation discussion. We’ll help you find the best solution for your goals.Request a Consultation Customised Training

Real business impact

Which workplace issues does this course fix?

Turn difficult workplace interactions into structured conversations. This course addresses common sources of tension and helps participants respond before disagreements become harder to manage.

Escalating disagreementsRecognise early warning signs and use structured responses before conflict disrupts working relationships.

Communication breakdownsClarify concerns, expectations and interests when conversations become defensive or unclear.

Unresolved interpersonal tensionSeparate people from the problem and address underlying interests, needs and concerns constructively.

Difficult conversationsPrepare for emotionally charged conversations and keep dialogue focused, respectful and productive.

Inconsistent conflict handlingUse a consistent framework for assessing conflict, choosing an appropriate response and deciding when mediation may help.

Disputes that remain unresolvedMove from positions to interests and identify options that can support practical, mutually workable agreements.

Tangible results

What outcomes will participants achieve?

Practical learning. Measurable impact. Participants leave with the skills, confidence and tools to make a real difference at work.

Stronger capabilityIdentify conflict patterns, choose appropriate responses and apply practical resolution techniques.

Higher productivityCommunicate concerns clearly while listening for interests, needs and areas of agreement.

Competitive insightUse structured dialogue to reduce defensiveness and keep difficult discussions productive.

New opportunitiesDevelop options that address the underlying issues in a dispute and move conversations towards workable agreements.

A conflict-ready teamUse mediation principles to support balanced discussion, manage impasses and document agreed next steps.

Course objectives

By the end of this course, participants will be able to:

Identify common workplace conflict patterns and their underlying causes
Recognise how perceptions, interests, emotions and communication styles influence conflict
Apply practical frameworks for preparing and conducting difficult conversations
Assess when to use direct resolution, facilitated discussion or mediation
Use active listening, questioning and reframing to clarify issues and interests
Manage emotional responses and maintain a constructive communication climate
Separate positions from interests and generate practical options for resolution
Structure a mediation conversation from opening through issue exploration and agreement
Handle challenging behaviours, power differences and moments of impasse appropriately
Communicate agreements, responsibilities and follow-up actions clearly
Analyse conflict situations and select proportionate next steps
Apply conflict-resolution and mediation techniques to realistic workplace scenarios

A practical, step-by-step approach

The 2-day learning journey

A structured, hands-on journey that moves from understanding conflict to preparing conversations, practising mediation techniques and creating practical resolution plans.

1DiscoverUnderstand conflict dynamics, sources and common workplace response patterns.

2DiagnoseAssess a conflict situation, identify interests and decide what response is appropriate.

3PractisePractise active listening, questioning, reframing and de-escalation techniques.

4ApplyRole-play difficult conversations and mediation scenarios using realistic workplace cases.

5ImproveBuild a practical conflict-response and follow-up plan for use after the programme.

Detailed and practical

Inside the curriculum

Eight focused modules combining conflict-resolution concepts, mediation techniques, guided practice and real-world workplace application.

1Understanding Workplace ConflictConflict sources, patterns, escalation and the impact on working relationships.

5Preparing for Difficult ConversationsPreparation, objectives, timing, boundaries and choosing the right conversation approach.

2Communication for Conflict ResolutionActive listening, questioning, empathy, reframing and communicating concerns without escalating tension.

6Managing Emotions and EscalationRecognising emotional triggers, reducing escalation and maintaining constructive dialogue.

3Mediation FundamentalsThe role, principles, stages and boundaries of workplace mediation.

7Facilitating Productive DialogueOpening a discussion, exploring issues and interests, summarising and keeping parties engaged.

4Handling Impasse and Difficult BehaviourResponding to defensiveness, deadlock, power differences and difficult behaviours without losing process control.

8Building and Following Through on AgreementsGenerate options, clarify commitments, document agreements and plan appropriate follow-up.

?Need this tailored to your team?We can customise the content, examples and activities to match your industry, challenges and objectives.Request a Consultation Customised Training

How the learning happens

An engaging, practical learning experience designed to help participants handle conflict conversations with greater structure, confidence and care.

Facilitated discussion and role-playPractise conflict conversations and mediation scenarios through guided discussion, role-play and feedback.

Real workplace conflict scenariosApply concepts to realistic workplace disagreements, stakeholder tensions and team situations.

Guided mediation practiceUse conversation planners, questioning techniques, reframing and mediation structures through hands-on exercises.

Perspective-sharing and reflectionExplore how different perspectives, interests and communication styles shape workplace conflict.

Resolution action planningTranslate learning into clear next steps for a current or recurring workplace conflict.

Where these skills show up at work

Practical conflict-management skills that can support day-to-day working relationships and difficult interactions.

Team disagreementsAddress friction over responsibilities, priorities, ways of working and team decisions.

Stakeholder and client tensionsPrepare for difficult conversations with clients, suppliers, partners and internal stakeholders.

Performance-related conversationsDiscuss concerns about behaviour, performance or expectations while keeping the conversation constructive.

Project and cross-functional disputesResolve disagreements about scope, ownership, priorities, deadlines and decisions.

Manager and HR interventionsUse structured approaches when managers or HR need to address recurring interpersonal conflict.

Mediation and facilitated meetingsFacilitate balanced dialogue, explore interests and guide parties towards realistic next steps.

Who should join?

Designed for professionals who regularly manage disagreements, difficult conversations, employee relations issues or stakeholder tension and want a practical, structured approach.

Minimum1 participantSuitable for individuals and small teams working directly with conflict situations.

Maximum25 participantsDesigned to keep practice interactive, confidential and relevant to participants’ workplace contexts.

ExecutivesExecutives and senior leaders

ManagersManagers and functional leaders

Team LeadersTeam leaders and supervisors

OfficersHR, employee-relations and programme officers

AssistantsAdministrative and support staff

All StaffEmployees who participate in or support workplace resolution

Entry point and experience level

A flexible programme for participants with different levels of conflict experience, with examples and practice tailored to the team’s context.

No formal prerequisitesNo specific academic or technical prerequisites are required. Participants should be prepared to discuss conflict constructively and practise the techniques.

Foundation to intermediate levelSuitable for participants with limited to moderate experience in managing workplace disagreements; advanced groups can receive deeper scenario-based practice.

Suitable for cross-functional teamsWell suited to mixed groups from HR, management and operational functions; scenarios can be adapted for different roles and levels of experience.

Course agenda

Your two-day agenda

A practical two-day programme that builds from conflict fundamentals into difficult conversations, mediation practice and workplace application.

Day 1 – Understanding Conflict and Preparing ConversationsConflict dynamics, communication and preparation for resolution

09:00 – 10:30Welcome, expectations and conflict-resolution goalsWorkplace conflict context, boundaries and learning agreements

10:30 – 12:00Module 1: Understanding Workplace ConflictSources, patterns, escalation and conflict response styles

12:00 – 13:00Lunch break

13:00 – 14:30Module 2: Preparing for Difficult ConversationsObjectives, timing, boundaries and preparation

14:30 – 15:45Module 3: Communication for Conflict ResolutionListening, questioning, empathy and reframing

15:45 – 17:00Module 4: Managing Emotions and EscalationDe-escalation, emotional triggers and constructive dialogue

Day 2 – Mediation, Resolution and ApplicationMediation skills, difficult scenarios and resolution planning

09:00 – 10:30Module 5: Mediation FundamentalsRole, principles, stages and boundaries of workplace mediation

10:30 – 12:00Module 6: Facilitating Productive DialogueOpening, exploring issues and interests, summarising and reframing

12:00 – 13:00Lunch break

13:00 – 14:30Module 7: Handling Impasse and Difficult BehaviourDefensiveness, deadlock, power differences and process control

14:30 – 15:45Module 8: Addressing Gaps & Best PracticesOptions, commitments, documentation and follow-up

15:45 – 17:00Resolution action planning and next stepsIndividual and team resolution commitments

Delivery options

Flexible delivery, customisation and facilitation

Choose the delivery option that works best for your team. Content, examples and role-play scenarios can be tailored to your organisation’s conflict-management needs.

Onsite deliveryAt your premises

We deliver the course at your office or preferred location across Indonesia, making it easier to work with relevant workplace scenarios.

Virtual deliveryLive online, anywhere

An interactive virtual experience with facilitated discussion, breakout practice and scenario-based exercises.

Arranged venueWe handle the logistics

Prefer an external venue? We can arrange a professional training venue in major cities across Indonesia.

Tailored facilitationBuilt around your needs

We customise conflict scenarios, examples, exercises and facilitation emphasis to reflect your industry, team dynamics and objectives.

?Need something built entirely around your organisation?We build customised programmes around your objectives, industry and team — from delivery to content.Customised Training Request a Consultation

Learning resources

What each participant takes away

Practical resources to reinforce learning and support conflict-resolution conversations back at work.

Learner’s guideA practical guide covering conflict concepts, conversation structures and mediation principles.

Course workbookConversation planners, mediation worksheets, issue-mapping tools and action templates for use during and after the course.

Digital resourcesConflict-assessment checklists, preparation tools and additional reading materials where applicable.

Course handoutsKey models, process summaries and reference materials for easy use after the course.

Certificate of completionA Certificate of Completion from Knowles Training Institute.

No PowerPoint slides providedTo encourage active participation and a richer learning experience, we do not provide PowerPoint slides for this course.

Pricing and investment

A cost-effective investment in your team’s capability. Group discounts are available for larger teams.

Lunch Talk1 – 2 hours$679.97USD

A high-impact, focused session ideal for awareness and key insights.

Half DayUp to 4 hours$259.97USD

Build core knowledge and practical skills in a shorter format.

Most PopularFull Day1 day$419.97USD

Our most popular option, combining depth and practical application.

2 Day2 days$569.97USD

A comprehensive programme with more practice, discussion and real-world application.

Request a customised quotationGet a tailored proposal for your team, including group discounts of up to 40%.Request a Quotation Customised TrainingGroup discount availableup to 40%

Participant feedback

What participants are saying

Real feedback from professionals who have attended our corporate training programmes. Read more on our Knowles Training Institute Reviews page.

4,800+Professionals trained in Indonesia

4.8/5Average course rating

96%Would recommend to a colleague

300+Organisations have trained with us

“Trainer provided constructive feedback and advice based on his experience, making the lessons more hands-on and applicable. The trainer is open to engaging participants on a work level to discuss real-life challenges.”

Singapore Institute of Management Group LimitedBalanced Scorecard Course

“The trainer is good and teaches you to put the skills into practice. Everyone needs this tool to apply in their day-to-day lives.”

Singapore Police ForceNegotiation Skills Course

“Yes. This has been one of the better strategic thinking courses. It helped me understand the importance of the approach.”

Nanyang PolytechnicStrategic Thinking Course

Read more reviews from our clientsVerified feedback from the organisations we have trained, with the course and date for each one.Read All Reviews

Our advantage

Why companies choose Knowles

Trusted by organisations across Indonesia and the region to deliver practical, high-impact training.

Broad course portfolio100+ practical courses across key business functions.

Private corporate deliveryOnly your team, your goals, your context.

Customisable programmesTailored to your industry, challenges and objectives.

Responsive supportA dedicated team from enquiry to delivery and beyond.

Practical, real-world conflict skillsTools and techniques you can apply immediately.

Regional experienceTrusted by organisations across Southeast Asia, including Indonesia.

Frequently asked questions

Questions decision-makers ask

Straightforward answers to common questions from HR, L&D and business leaders.

1What are the benefits of corporate training?

Corporate training builds capability across your whole team at once, using your real challenges as the material. It is faster, more consistent and more cost-effective than sending people to public courses individually.

2Can you customise the course for our organisation?

Yes. All our corporate training programmes can be tailored to your industry, team objectives, and real workplace challenges.

3Do you offer onsite training in Indonesia?

Yes. We deliver at your office or a preferred location across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Bekasi and Bali.

4What is the typical group size?

Programmes run with a minimum of 1 and a maximum of 25 participants, which keeps every session interactive and personalised.

5How long is a standard course?

The standard format is 2 full days, 9 a.m. to 5 p.m. We also run 3-day, 1-day, half-day, 90-minute and 60-minute versions.

6Can you deliver virtually?

Yes. We offer flexible delivery options, including onsite, virtual, or a blended approach, depending on your needs.

7What industries do you work with?

We work across government, financial services, manufacturing, technology, healthcare, education, energy and professional services.

8Are your trainers experienced practitioners?

Yes. Our facilitators combine professional training experience with hands-on industry backgrounds relevant to your sector.

9Do you provide course materials?

Every participant receives a learner’s guide, a course workbook, digital resources and handouts. We do not provide PowerPoint slides for this course.

10Will participants receive a certificate?

Yes. Each participant receives a Certificate of Completion from Knowles Training Institute.

11How far in advance should we book?

We recommend three to four weeks, which allows time for a needs discussion and customisation. We can often accommodate shorter timelines.

12Can you help us identify the right course?

Yes. Tell us your goals and challenges and we will recommend the most suitable programme from our portfolio.

13Do you offer multi-course or annual training plans?

Yes. We build annual learning roadmaps and multi-course programmes, with preferential rates for larger commitments.

14What is the investment for a corporate programme?

Fees depend on the course, number of participants and delivery mode. Contact us for a customised proposal based on your specific needs.

15Are there any government funding options?

Funding schemes vary by programme and eligibility. We can advise on what may apply to your organisation in Indonesia.

16What support do you provide after the training?

Participants leave with a practical action plan, and our team follows up to support application back at work.

17Can we include our own case studies or examples?

Yes. Using your real scenarios makes the learning far more relevant, and we actively encourage it.

18Do you conduct a training needs analysis?

Yes. We can run a short needs analysis before the programme to sharpen the objectives and tailor the content.

19How do we get started?

Send us an enquiry with your goals, team size and preferred dates, and we will respond with a tailored proposal.

20Who can we speak to for a detailed proposal?

Contact our corporate training team at [email protected] and we will arrange a discussion.

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Our Indonesia presence

Available across Indonesia

We deliver private corporate training throughout Indonesia — onsite at your office, virtually, or at an arranged venue.

Onsiteat your officeVirtualonline deliveryArranged venueat a hotel or training centre

Key citiesWe deliver training in major cities across Indonesia, including:

JakartaCapital city, business hub

SurabayaEast Java, major business centre

BandungInnovation and education hub

MedanSumatra, key industrial hub

SemarangCentral Java, growing business community

MakassarSulawesi, strategic regional hub

And many other cities across IndonesiaContact us to discuss your preferred location.

How it works

From first enquiry to live delivery

A simple, proven process to get your team the training they need.

1Share the conflict-management needTell us about your team, the types of conflict you face and the outcomes you want to support.

2Align the training scopeWe’ll discuss your requirements and tailor the conflict scenarios, content, duration and delivery mode.

3Confirm proposalReceive a detailed proposal with objectives, outline, logistics and investment.

4Deliver trainingWe deliver practical conflict-resolution and mediation training onsite, virtually or at an arranged venue.

5Review outcomesWe gather feedback and discuss practical next steps for applying the skills at work.

Ready to get started?

Build a more constructive workplace in Indonesia

Get a tailored proposal for your conflict-resolution and mediation training needs. Our team will advise on the most suitable format, scope and delivery approach.

No obligation
Tailored to your needs
Response within 1 working day

Get in touch

Tell us about your conflict-resolution and mediation training needs and our team will get back to you within 1 working day.

Your information is secure and will only be used to respond to your enquiry.

Why get in touch?

Response within 1 working dayOur team will get back to you quickly with tailored advice.

Tailored conflict-training adviceWe’ll help you choose the right scope, duration and delivery option for your team.

Private corporate trainingTraining can be tailored to your organisation, team dynamics and objectives.

Full support for Indonesia deliveryWe can deliver training at your office, virtually or at an arranged venue across Indonesia.

“Better People
A Stronger Indonesia.”

Knowles Training Institute · Indonesia