Knowles Training Institute • Indonesia
Aspect-Based Sentiment Analysis: Going Beyond Polarity Course in Indonesia
Practical, private corporate training that helps teams analyse customer feedback at the aspect level and turn detailed sentiment insights into better decisions.
- Build analytical capability
- Turn feedback into insight
- Delivered in Indonesia
“Better People
A Stronger Indonesia”
Course at a glance
Course in a nutshell
A clear overview to help you quickly assess if this course is the right fit for your team.
| Course name | Aspect-Based Sentiment Analysis: Going Beyond Polarity Course in Indonesia |
|---|---|
| Primary capability | Build practical capability to identify aspects, interpret sentiment and turn detailed feedback into actionable insight |
| Best for | Managers, analysts, customer experience teams, marketers, researchers and decision-makers |
| Level | Foundation to Intermediate (customisable) |
| Delivery modes | Onsite in Indonesia, virtual or at an arranged venue |
| Standard duration | 2 full days, 9 a.m. to 5 p.m. |
| Other durations | 3 days, 1 day, half day, 90 minutes or 60 minutes |
| Group size | Minimum 1 – Maximum 25 participants |
| Group type | Private corporate groups only |
| Customisation | Fully customisable to your context and objectives |
| Certificate | Certificate of Completion (Knowles Training Institute) |
Quick facts
Key highlights at a glance.
A stronger Indonesia.”
What is the course
What is the Aspect-Based Sentiment Analysis: Going Beyond Polarity programme?
A practical, outcome-focused programme that helps teams move beyond overall positive or negative ratings and examine sentiment towards specific aspects of a product, service or experience.
The programme equips participants with a structured approach to identify aspects and opinion targets, interpret aspect-level sentiment, handle context and ambiguity, evaluate outputs and communicate findings for business decisions.
Is this right for your team
Is this built for your team?
This course is designed for teams that need more detail than a single overall sentiment score can provide. Here’s a quick guide to help you decide.
- Need to understand what customers like or dislike about specific product or service aspects
- Want a private, tailored learning experience using relevant feedback examples
- Need practical ABSA methods that can be applied to Indonesian customer and stakeholder feedback
- Want structured analysis, evaluation and clearer insight for decision-making
- You need a public, open-enrolment course rather than private team learning
- You need advanced model engineering, coding or specialist certification rather than applied analysis
- Your immediate need is basic sentiment-analysis awareness rather than aspect-level analysis
- You are primarily looking for a data-science implementation or consultancy engagement rather than training
Real business impact
Which workplace issues does this course fix?
Move from broad sentiment scores to specific, decision-ready insight. This course addresses common challenges teams face when analysing detailed feedback.
Tangible results
What outcomes will participants achieve?
Practical learning. Better granularity. Participants leave with a structured approach for turning detailed feedback into clearer sentiment insight.
Course objectives
By the end of this course, participants will be able to:
- Explain the purpose, workflow and business value of aspect-based sentiment analysis
- Understand how aspect-level sentiment differs from overall polarity
- Identify aspect terms, opinion targets and useful aspect categories in feedback
- Analyse sentiment while considering context, negation, intensifiers and mixed opinions
- Recognise explicit and implicit aspects in customer and stakeholder language
- Apply a structured process for preparing and analysing aspect-level sentiment data
- Interpret aspect-level outputs and identify meaningful patterns
- Evaluate analysis quality using appropriate measures and error-analysis techniques
- Diagnose common sources of misclassification and ambiguous results
- Communicate findings clearly to technical and non-technical stakeholders
- Translate aspect-level sentiment patterns into business priorities
- Apply a structured process for preparing, analysing and communicating aspect-level sentiment findings
A practical, step-by-step approach
The 2-day learning journey
A structured, hands-on journey designed to build the ABSA foundation, practise analysis and turn detailed sentiment findings into practical decisions.
Detailed and practical
Inside the curriculum
Eight focused modules combining expert insight, practical analysis methods and real-world application.
How the learning happens
How the learning happens
An engaging, practical learning experience designed to help your team analyse detailed feedback with confidence.
Where these skills show up at work
Where these skills show up at work
Practical ABSA skills that can support better decisions across customer and stakeholder-facing work.
Who should join?
Who should join?
Designed for professionals who work with customer, market, product, service or stakeholder feedback and want more precise sentiment insight.
Entry point and experience level
Entry point and experience level
A flexible programme that welcomes participants with different levels of analytical experience and can be tailored to the team’s data and business context.
Course agenda
Your two-day agenda
A practical and engaging two-day programme that moves from ABSA foundations through guided analysis, evaluation and workplace application.
Delivery options
Flexible delivery, customisation and facilitation
Choose the delivery option that works best for your team. The course can be tailored to your organisation, feedback sources and business objectives.
We deliver the course at your office or preferred location across Indonesia, using relevant feedback examples where appropriate.
An interactive virtual experience delivered via a secure platform, with practical exercises and guided discussion.
Prefer an external venue? We can arrange a professional training venue in major cities across Indonesia.
We customise examples, exercises and analysis scenarios to reflect your industry, data context, business goals and participant experience.
Learning resources
What each participant takes away
High-quality resources to reinforce learning and support practical application after the course.
Pricing and investment
Pricing and investment
A practical investment in your team’s analytical capability. Group discounts are available for larger teams.
A focused session introducing ABSA concepts, use cases and key distinctions from overall polarity.
Build core ABSA knowledge and practise interpreting aspect-level sentiment in a shorter format.
Combine core concepts, guided exercises and practical analysis in a full-day format.
A comprehensive programme with deeper practice, evaluation, discussion and workplace application.
Participant feedback
What participants are saying
Real feedback from professionals who have attended our corporate training programmes. Read more on our Knowles Training Institute Reviews page.
“Trainer provided constructive feedback and advice based on his experience, making the lessons more hands-on and applicable. The trainer is open to engaging participants on a work level to discuss real-life challenges.”
“The trainer is good and teaches you to put the skills into practice. Everyone needs this tool to apply in their day-to-day lives.”
“Yes. This has been one of the better strategic thinking courses. It helped me understand the importance of the approach.”
Our advantage
Why companies choose Knowles
Trusted by organisations across Indonesia and the region to deliver practical, high-impact corporate training.
Frequently asked questions
Questions decision-makers ask
Straightforward answers to common questions from HR, L&D and business leaders.
1What are the benefits of corporate training?
Aspect-based sentiment analysis examines sentiment towards specific aspects or attributes rather than assigning only one overall polarity to a piece of text.
2Can you customise the course for our organisation?
Yes. The course can be tailored to your industry, feedback sources, team objectives and real workplace challenges.
3Do you offer onsite training in Indonesia?
Yes. We deliver at your office or a preferred location across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Bekasi and Bali.
4What is the typical group size?
Programmes run with a minimum of 1 and a maximum of 25 participants, which keeps sessions interactive and personalised.
5How long is a standard course?
The standard format is 2 full days, 9 a.m. to 5 p.m. We also run 3-day, 1-day, half-day, 90-minute and 60-minute versions.
6Can you deliver virtually?
Yes. We offer flexible delivery options, including onsite, virtual, or a blended approach, depending on your needs.
7What industries do you work with?
It can support many sectors that collect text feedback, including customer service, retail, hospitality, financial services, technology, healthcare, education and professional services.
8Are your trainers experienced practitioners?
No. The course is designed to be practical and accessible without requiring advanced programming. Deeper technical customisation can be discussed for specialist analytics teams.
9Do you provide course materials?
Every participant receives a learner’s guide, course workbook, digital resources and handouts. We do not provide PowerPoint slides for this course.
10Will participants receive a certificate?
Yes. Each participant receives a Certificate of Completion from Knowles Training Institute.
11How far in advance should we book?
We recommend three to four weeks, which allows time for a needs discussion and customisation. We can often accommodate shorter timelines.
12Can you help us identify the right course?
Yes. Tell us your goals, feedback sources and intended outcomes and we can recommend the most suitable programme from our portfolio.
13Do you offer multi-course or annual training plans?
Yes. We build annual learning roadmaps and multi-course programmes, with preferential rates for larger commitments.
14What is the investment for a corporate programme?
Fees depend on the course, number of participants and delivery mode. Contact us for a customised proposal based on your specific needs.
15Are there any government funding options?
Funding schemes vary by programme and eligibility. We can advise on what may apply to your organisation in Indonesia.
16What support do you provide after the training?
Participants leave with a practical action plan for applying the analysis approach back at work.
17Can we include our own case studies or examples?
Yes. Using your real reviews, comments or feedback examples can make the learning more relevant, subject to appropriate privacy and confidentiality controls.
18Do you conduct a training needs analysis?
Yes. Using your own reviews, comments or feedback examples can make the learning more relevant, subject to appropriate privacy and confidentiality controls.
19How do we get started?
Send us an enquiry with your goals, team size and preferred dates, and we will respond with a tailored proposal.
20Who can we speak to for a detailed proposal?
Contact our corporate training team at [email protected] and we will arrange a discussion.
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Our Indonesia presence
Available across Indonesia
We deliver private corporate training throughout Indonesia — onsite at your office, virtually, or at an arranged venue.
How it works
From first enquiry to live delivery
A simple, proven process to get your team the training they need.
Ready to get started?
Build stronger, evidence-led customer insight in Indonesia
Get a tailored proposal for your corporate training needs. Our team will advise on the best solution for your goals, timeline and budget.
- No obligation
- Tailored to your needs
- Response within 1 working day
Get in touch
Get in touch
Tell us about your training needs and our team will get back to you within 1 working day.
Why get in touch?
A Stronger Indonesia.”