Knowles Training Institute  •  Indonesia

Performance Management Techniques Course in Indonesia

Practical, private corporate learning for performance management, delivered in Indonesia, onsite, virtual or at an arranged venue.

  • Build practical capability
  • Discuss skills to real work challenges
  • Delivered in Indonesia

“Better People
A Stronger Indonesia”

Best forTeams & organisations
Duration2 days (flexible)
Group size1 – 25 participants
DeliveryOnsite, virtual or venue
CustomisableTailored to your needs

Private corporate trainingOnly your team, your goals
Practical applicationTools you can use immediately
Indonesia deliveryNationwide, major cities
Multi-duration optionsFrom 60 minutes to 3 days

Course at a glance

Course in a nutshell

A clear overview to help you quickly assess if this course is the right fit for your team.

Course name Performance Management Techniques Course in Indonesia
Primary capability Build practical performance management skills that can be applied consistently across everyday work.
Best for Managers, team leaders, supervisors, HR professionals and people leaders
Level Foundation to intermediate (customisable)
Delivery modes Onsite in Indonesia, virtual or at an arranged venue
Standard duration 2 full days, 9 a.m. to 5 p.m.
Other durations 3 days, 1 day, half day, 90 minutes or 60 minutes
Group size Minimum 1 – Maximum 25 participants
Group type Private corporate groups only
Customisation Fully customisable to your context and objectives
Certificate Certificate of Completion (Knowles Training Institute)

Quick facts

Key highlights at a glance.

Practical, real-world learningTools and techniques you can apply at work
Designed for Indonesian organisationsRelevant, practical and locally delivered
Flexible delivery and durationTailored to your team’s needs
Trusted by leading organisationsAcross Indonesia and the region
Group discounts availableUp to 40% for larger teams
Delivered across IndonesiaJakarta, Surabaya, Bandung, Medan and beyond
“Practical training. Real results.
A stronger Indonesia.”

What is the course

What is the Performance Management Techniques programme?

A practical, outcome-focused training programme designed to help teams build knowledge, apply tools and improve performance in real work situations.

The Performance Management Techniques programme equips your team with the practical skills, frameworks and confidence to address key challenges and create positive, measurable results in your organisation.

UnderstandKey concepts and best practices

DiscussTools and techniques in real situations

ImproveTeam performance and business outcomes

Is this right for your team

Is this built for your team?

This course is ideal for many organisations, but may not be the best fit for every situation. Here’s a quick guide to help you decide.

Ideal for teams who:
  • Want to build practical skills and solve real challenges
  • Are looking for a private, tailored training experience
  • Need relevant, Indonesia-based training delivery
  • Value actionable tools and measurable results
Another course may be better if:
  • You are looking for a public, open-enrolment course
  • You need a highly technical or specialist certification
  • Your team is not yet ready for this level of training
  • You are primarily looking for consultancy rather than training

?Not sure this is the right course?Talk to our team for a quick, no-obligation discussion. We’ll help you find the best solution for your goals.Request a Consultation Customised Training

Real business impact

Which workplace issues does this course address?

This course focuses on practical workplace issues that can be improved through consistent management practices and routines.

Unclear performance expectationsEmployees and managers can interpret expectations differently, making performance harder to assess consistently.
Feedback is too infrequentPerformance discussions happen only during formal reviews, so useful coaching arrives too late.
Performance gaps are not documentedManagers struggle to capture specific examples, agreed actions and follow-up points.
Difficult conversations are avoidedLearning activities are selected without a clear link to role requirements or performance needs.
Development plans lack focusManagers delay conversations about missed expectations, behaviour or capability gaps.
Performance reviews feel administrativeReview processes become form-filling exercises rather than useful conversations about contribution and improvement.

Tangible results

What outcomes will participants achieve?

Practical learning focused on observable workplace behaviours, usable tools and confident application.

Clearer performance expectationsSet practical expectations and connect them to observable work behaviours and results.
Better performance conversationsUse structured questions and feedback techniques to discuss performance constructively.
More consistent reviewsDiscuss evidence-based criteria and documentation methods to support fairer performance discussions.
Focused development actionsTranslate performance gaps into practical development priorities, support and follow-up.
Stronger follow-throughAgree actions, review progress and maintain accountability between formal performance cycles.

Course objectives

By the end of this course, participants will be able to:

  1. Identify practical performance management principles that support effective workplace performance
  2. Understand the behaviours and methods that strengthen performance management
  3. Select practical tools and techniques that support performance management
  4. Assess current workplace practices and identify gaps related to performance management
  5. Identify performance management gaps that affect day-to-day work
  6. Discuss improved performance management practices to changing workplace demands
  7. Adapt performance management strategies to different workplace situations
  8. Structure work processes around sound performance management practices
  9. Integrate performance management practices into everyday business operations
  10. Support consistent performance management practices across the team
  11. Analyse workplace opportunities created by stronger performance management
  12. Discuss practical performance management methods and best practices at work

A practical, step-by-step approach

The 2-day learning journey

A structured, hands-on journey designed to build knowledge, apply skills and create real momentum for change.

1ClarifyUnderstand the purpose of performance management and distinguish expectations, results, behaviours and development.
2SetTranslate role requirements into clear expectations, measures and practical performance standards.
3ObserveGather useful evidence, identify patterns and recognise strengths or gaps without relying on assumptions.
4DiscussPractise feedback, coaching and difficult performance conversations using realistic workplace scenarios.
5ImproveCreate practical follow-up plans that connect performance discussions with development and ongoing review.

Detailed and practical

Inside the curriculum

Eight focused modules combining expert insight, practical tools and real-world application.

1Performance Management FoundationsClarify the purpose, scope and responsibilities of effective performance management.
5Managing Performance GapsIdentify causes, agree corrective actions and handle recurring performance concerns.
2Setting Clear ExpectationsDefine role expectations, standards, measures and priorities that employees can understand.
6Performance Reviews and RatingsPrepare for review discussions and use consistent criteria to support constructive evaluation.
3Performance Evidence and DocumentationCapture observable evidence, examples, progress notes and agreed actions.
7Development and Improvement PlansConnect performance findings to capability development, support and measurable next steps.
4Feedback and Coaching ConversationsUse practical structures for timely feedback, coaching and recognition.
8Sustaining Performance & Best PracticesBuild regular check-ins, accountability and follow-through into everyday management practice.

?Need this tailored to your team?We can customise the content, examples and activities to match your industry, challenges and objectives.Request a Consultation Customised Training

How the learning happens

How the learning happens

An engaging, practical learning experience designed to help your team apply new skills with confidence.

Interactive facilitationEngaging sessions led by experienced facilitators using discussion, activities and real examples.
Real-work scenariosDiscuss concepts to relevant Indonesia workplace situations and industry examples.
Guided practiceHands-on exercises, templates and tools to build confidence and capability.
Group discussionLearn from different perspectives and share experiences across industries and roles.
Action planningTurn learning into real next steps with a practical action plan for your team.

Where these skills show up at work

Where these skills show up at work

Practical performance management skills that can be applied across your team’s daily work.

Goal setting and role clarityTranslate business priorities into clear expectations, measures and practical responsibilities.
One-to-one performance conversationsUse structured check-ins to review progress, remove obstacles and agree next actions.
Feedback and coachingGive specific feedback, recognise contribution and support improvement without creating defensiveness.
Performance reviewsPrepare evidence, discuss outcomes and behaviours, and document agreed development priorities.
Performance improvementAddress gaps through clear expectations, support, milestones and follow-up.
Team performance planningUse shared standards and review rhythms to strengthen consistency across teams.

Who should join?

Who should join?

Designed for professionals across different roles and industries who want to build practical skills and make a bigger impact at work.

Minimum1 participantIdeal for individuals and small teams.
Maximum25 participantsKeeps the experience interactive and personalised.
ExecutivesCEOs, Directors, Senior Leaders
ManagersDepartment and Functional Managers
Team LeadersTeam Leads and Supervisors
OfficersOfficers and Programme Coordinators
AssistantsAssistants and Secretaries
All StaffTeam members across the organisation

Entry point and experience level

Entry point and experience level

A flexible programme that welcomes participants from different backgrounds and can be tailored to your team’s needs.

No formal prerequisitesOpen to all, with no specific academic or technical requirements. A willingness to learn is all you need.
Foundation to intermediate levelDesigned for professionals with little to moderate experience. Content is practical, easy to follow and immediately applicable.
Suitable for cross-functional teamsBrings together participants from different functions and backgrounds. Optional customisation is available for advanced groups.

Course agenda

Your two-day agenda

A practical and engaging two-day programme, designed to build knowledge and apply learning through real-world exercises.

Day 1 – Building FoundationsKey concepts, frameworks and practical application
09:00 – 10:30Welcome, objectives and performance management contextSetting expectations for effective performance management
10:30 – 12:00Module 1: Performance Management FoundationsPurpose, roles and responsibilities in performance management
12:00 – 13:00Lunch break
13:00 – 14:30Module 2: Setting Clear ExpectationsAvoiding outdated practice in a competitive market
14:30 – 15:45Module 3: Performance Evidence and DocumentationHow modern businesses organise and operate
15:45 – 17:00Module 4: Feedback and Coaching ConversationsWhich work strategies to adopt and which to retire

Day 2 – From Insight to ActionDiscussing learning to real business situations
09:00 – 10:30Module 5: Managing Performance GapsPrograms and apps that promote productivity
10:30 – 12:00Module 6: Performance Reviews and RatingsTools that minimise time-consuming work
12:00 – 13:00Lunch break
13:00 – 14:30Module 7: Development and Improvement PlansA checklist for workplace capacity
14:30 – 15:45Module 8: Sustaining Performance & Best PracticesClose capability gaps and apply best practice
15:45 – 17:00Action planning and next stepsPersonal and organisational commitments

Delivery options

Flexible delivery, customisation and facilitation

Choose the delivery option that works best for your team. All programmes can be tailored to your organisation’s needs.

Onsite deliveryAt your premises

We deliver the course at your office or preferred location across Indonesia, minimising disruption to your team.

Virtual deliveryLive online, anywhere

An interactive virtual experience delivered via a secure platform, with the same high-quality content and engagement.

Arranged venueWe handle the logistics

Prefer an external venue? We can arrange a professional training venue in major cities across Indonesia.

Tailored facilitationBuilt around your needs

We customise content, examples and exercises to reflect your industry, business goals and team experience.

?Need something built entirely around your organisation?We build customised programmes around your objectives, industry and team — from delivery to content.Customised Training Request a Consultation

Learning resources

What each participant takes away

High-quality resources to reinforce learning and support practical application back at work.

Learner’s guideA comprehensive guide with key concepts, tools and references.
Course workbookPractical exercises, templates and worksheets to apply during and after the course.
Digital resourcesUseful tools, checklists and additional reading materials (where applicable).
Course handoutsKey slides, models and summaries for easy reference.
Certificate of completionA Certificate of Completion from Knowles Training Institute.

No PowerPoint slides providedTo encourage active participation and a richer learning experience, we do not provide PowerPoint slides for this course.

Pricing and investment

Pricing and investment

A cost-effective investment in your team’s capability. Group discounts are available for larger teams.

Lunch Talk1 – 2 hours$679.97USD

A high-impact, focused session ideal for awareness and key insights.

Half DayUp to 4 hours$259.97USD

Build core knowledge and practical skills in a shorter format.

Most PopularFull Day1 day$419.97USD

Our most popular option, combining depth and practical application.

2 Day2 days$569.97USD

A comprehensive programme with more practice, discussion and real-world application.

Request a customised quotationGet a tailored proposal for your team, including group discounts of up to 40%.Request a Quotation Customised TrainingGroup discount availableup to 40%

Participant feedback

What participants are saying

Real feedback from professionals who have attended our corporate training programmes. Read more on our Knowles Training Institute Reviews page.

4,800+Professionals trained in Indonesia
4.8/5Average course rating
96%Would recommend to a colleague
300+Organisations have trained with us

“Trainer provided constructive feedback and advice based on his experience, making the lessons more hands-on and applicable. The trainer is open to engaging participants on a work level to discuss real-life challenges.”

Singapore Institute of Management Group LimitedBalanced Scorecard Course

“The trainer is good and teaches you to put the skills into practice. Everyone needs this tool to apply in their day-to-day lives.”

Singapore Police ForceNegotiation Skills Course

“Yes. This has been one of the better strategic thinking courses. It helped me understand the importance of the approach.”

Nanyang PolytechnicStrategic Thinking Course

Read more reviews from our clientsVerified feedback from the organisations we have trained, with the course and date for each one.Read All Reviews

Our advantage

Why companies choose Knowles

Trusted by organisations across Indonesia and the region to deliver practical, high-impact training.

Broad course portfolio100+ practical courses across key business functions.
Private corporate deliveryOnly your team, your goals, your context.
Customisable programmesTailored to your industry, challenges and objectives.
Responsive supportA dedicated team from enquiry to delivery and beyond.
Practical, real-world learningTools and techniques you can apply immediately.
Regional experienceTrusted by organisations across Southeast Asia, including Indonesia.

Frequently asked questions

Questions decision-makers ask

Straightforward answers to common questions from HR, L&D and business leaders.

1What is performance management?

Performance management is an ongoing process of setting expectations, reviewing evidence, giving feedback, supporting development and agreeing follow-up actions.

2Who should attend this course?

It is suitable for managers, team leaders, supervisors, HR professionals and others responsible for employee performance or development.

3What are the learning objectives?

Participants learn to set expectations, gather performance evidence, conduct feedback conversations, address gaps and build practical improvement plans.

4Can the course be customised?

Yes. Examples, activities, role scenarios and performance documentation can be adapted to your organisation and roles.

5Do participants need prior experience?

No formal prerequisite is required. The course can support participants who are new to performance management as well as experienced managers who want a more consistent approach.

6How long is the standard course?

The standard format is 2 full days, with shorter formats also available depending on the agreed scope.

7Can the course be delivered virtually?

Yes. The programme can be delivered live online with facilitated discussion, practice activities and scenario-based exercises.

8How can the course help managers give better feedback?

It provides structures for making feedback specific, evidence-based, respectful and focused on practical next steps.

9Does the course cover difficult performance conversations?

Yes. Participants practise preparing for and conducting conversations about missed expectations, behaviour and capability gaps.

10Does the course cover performance improvement plans?

Yes. Participants learn how to connect performance gaps with clear expectations, support, milestones and follow-up.

11Will participants receive course materials?

Yes. Participants receive the course resources and practical tools used during the programme.

12Will participants receive a certificate?

Yes. Participants receive a Certificate of Completion from Knowles Training Institute.

13Can we use our own performance forms or policies?

Yes. Relevant organisational forms, policies and scenarios can be incorporated where appropriate.

14What group size is supported?

The master supports groups from 1 to 25 participants, keeping the sessions practical and interactive.

15How much does the programme cost?

Fees depend on the selected duration, group size and delivery arrangement. Contact the team for a customised proposal.

16Is there post-course support?

Participants leave with practical actions and tools that can be applied back at work, with follow-up available where agreed.

17Can the programme include role-play?

Yes. Role-play and realistic case discussions can be used to practise feedback, coaching and difficult conversations.

18How far in advance should we book?

A few weeks is recommended where possible so the team can discuss objectives, participants and customisation before delivery.

19Can you help identify the right performance management topics for our team?

Yes. The pre-course discussion can identify the most relevant performance challenges and prioritise the content accordingly.

20How do we get started?

Send an enquiry with your goals, participant group and preferred dates, and the team can discuss the scope and proposal.

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Our Indonesia presence

Available across Indonesia

We deliver private corporate training throughout Indonesia — onsite at your office, virtually, or at an arranged venue.

Onsiteat your officeVirtualonline deliveryArranged venueat a hotel or training centre
SUMATRAKALIMANTANSULAWESIJAVAINDONESIAMedanJakartaBandungSemarangSurabayaMakassar

Key citiesWe deliver training in major cities across Indonesia, including:
JakartaCapital city, business hub
SurabayaEast Java, major business centre
BandungInnovation and education hub
MedanSumatra, key industrial hub
SemarangCentral Java, growing business community
MakassarSulawesi, strategic regional hub
And many other cities across IndonesiaContact us to discuss your preferred location.

How it works

From first enquiry to live delivery

A simple, proven process to get your team the training they need.

1Share your needTell us about your team, your goals and the challenges you want to address.
2Align scopeWe’ll discuss your requirements and tailor the course content, duration and delivery mode.
3Confirm proposalReceive a detailed proposal with training objectives, outline, logistics and investment.
4Deliver trainingWe deliver engaging, practical training onsite, virtually or at an arranged venue.
5Review outcomesWe gather feedback, measure results and discuss next steps to support your development.

Ready to get started?

Build a stronger, future-ready team in Indonesia

Get a tailored proposal for your corporate training needs. Our team will advise on the best solution for your goals, timeline and budget.

  • No obligation
  • Tailored to your needs
  • Response within 1 working day

Get in touch

Get in touch

Tell us about your training needs and our team will get back to you within 1 working day.

Consent

Your information is secure and will only be used to respond to your enquiry.

Why get in touch?

Response within 1 working dayOur team will get back to you quickly with tailored advice.
Tailored training adviceWe’ll help you find the right course, duration and delivery option for your team.
Private corporate trainingAll training is tailored to your organisation, team and objectives.
Full support for Indonesia deliveryWe can deliver training at your office, virtually or at an arranged venue across Indonesia.
“Better People
A Stronger Indonesia.”

Knowles Training Institute · Indonesia